Buy
Topstep prop firm logo
20446
country-flag

United States

CEO

Michael Patak

Trustpilot

3.7

Date Created

Jan 2012

Years in Operation

14

4.5

139

total reviews

5

93

4

33

3

6

2

2

1

5

OverviewChallenges
6
Reviews
139
Offers
0
Announcements
2
Payouts
New
Discussions
0

Topstep - Futures Firm Reviews

AI Summary
Good

Topstep Reviews AI Summary

Traders consistently praise Topstep's proprietary TopStepX platform, describing it as intuitive, smooth, and superior to other futures trading platforms. The clear, straightforward rules and transparent evaluation process receive strong approval, with many noting the absence of hidden restrictions and the fair profit targets. Customer support stands out as exceptionally responsive and professional, with multiple traders highlighting quick resolution times and helpful staff. The payout process...

Reviews1

Sort by

H
Hassan
CACanada

Reviews

Reviews

1.0

Trader’s Satisfaction

Account Size

$50K

Program

2 Steps

Reached Payout
No
Certificates
December 30th, 2025

I've been with Topstep for over five years, consistently adhering to their rules and regulations, aiming to build a successful trading career. However, my experience has taken a disappointing turn. After successfully growing my account and requesting a payout, I was abruptly accused of fraudulent activity leading to my account's suspension without any solid evidence—just a claim of a misunderstood chargeback. This situation feels particularly egregious because it seems convenient that my account issues only surfaced when I sought to withdraw my earnings. If I were losing money, I doubt there would have been any issue; it's only when I started to profit that problems arose. This selective enforcement suggests that Topstep might be more interested in keeping funds within their system rather than supporting traders like me who have proven their worth. I've always been transparent in my dealings, so this accusation feels not only unjust but also manipulative. It's disheartening to think that my hard work could be nullified over what appears to be a misunderstanding or, worse, a pretext to avoid payouts. I am reaching out to the CEO and any executive at Topstep, urging them to look into my case personally. Review the evidence—or lack thereof—and consider the implications of such actions on traders' trust in the platform. I believe in the potential of what Topstep stands for, but this experience has severely shaken my confidence. I request a thorough reevaluation of my case, the restoration of my account, and a fair resolution to what has been an incredibly unfair ordeal. Let's turn this into an opportunity to demonstrate Topstep's commitment to its traders by addressing this matter with the integrity it demands.

Funding Period

3 years +

Payout Count

0

Number of Firms Funded With

3

Top Firm Aspect

.

Least Liked Aspect

.

1.0

User Friendliness

1.0

Payout Process

4.0

Customer Care

Report

Denied Amount

0

Reason

Payout Denial

Denied Reason

Express funded

Summary

After successfully growing my trading account with Topstep and requesting a payout, I faced an unexpected denial and subsequent account suspension. Despite adhering to all rules and maintaining transparency over my five-year tenure, I was accused of fraud based on a misunderstood chargeback, with no substantial evidence provided. This action seems particularly suspicious as it only came to light upon my payout request, suggesting that Topstep might prefer to retain funds within their system rather than honor profitable traders' withdrawals. This experience has not only been disheartening but also questions the integrity of the platform's support for its traders.

Documents From Reporter

Official Firm Reply

Topstep prop firm logo
Verified Firm Profile

August 27th, 2025

We appreciate the time and effort you’ve invested with us over the years, and we’re sorry for the frustration this situation has caused. Fraud and chargeback reviews are always taken seriously, but they should never leave a trader feeling unheard or dismissed. We want to be clear: our goal is not to block payouts, but to ensure all accounts comply with payment and security standards.

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    Topstep Reviews: 4.5★ from 139 Verified Traders | Prop Firm Match