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3.7
5.0
Trader’s Satisfaction
$200K
2 Steps
I like this firm, Owner Cool brev 👍 Choosing the "best" proprietary trading firm often depends on individual preferences and needs, but some factors that might make AscendX stand out could include: 1. **Funding and Capital**: AscendX might offer substantial capital to traders, allowing them to trade larger positions and potentially earn higher profits. 2. **Technology and Platforms**: The firm could provide advanced trading platforms and tools, giving traders an edge in executing and managing trades. 3. **Training and Education**: Comprehensive tra...
N/A
0
Alex
Reece kidding nothing 10/91
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
June 24, 2024
Appreciate the detailed review, ser! We are indeed a supportive and friendly community - not just a prop-firm offering traders a great platform, tools and mindset tips to succeed. We have achieved massive growth over a short period of time, and that wouldn't be possible without our innovative approach to the business side of things, and family approach to our community. We are also constantly looking to build and improve.
3.7
CAReviews
1.0
Trader’s Satisfaction
$10K
2 Steps
Never received funded account credentials 3 weeks after passing. Ascendx is an absolute mess. All you have to do is go sit on there on their Discord channel for a while and you'll see for yourself. It's non-stop issues. I can tell you from watching Discord that most users are not reporting their negative experiences. I suppose it's so they don't get blocked. They ignored 3 support tickets / emails. I've considered my money gone.
N/A
0
1
The low price
Ignored. No funded account credentials after passing.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
3.0
Trading Conditions
June 24, 2024
Hello there, we have also replied to you on Trustpilot sir. Our Discord has more than 12,000+ members, and most clients only post in General chat when they have an issue. Yet we do our absolute best to answer those inquiries promptly, as our staff are successfully and evidently doing. All of the issues that we've had also has been resolved by now, so we're surprised to see your issue has not been resolved. Has it been sorted for you by now? If not, we'd love to assist you, Mark. Please email us at: wade@ascendxcapital.com to discuss your case. Client satisfaction is important to us - and we'd appreciate a more positive outlook if those issues were resolved for you. Thank you.
3.7
MYReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
keep giving issue of Tech problem and DISABLED many traders from executing trades and false BREACHED the accounts. Many traders are not happy and complaining in the discord, but they asked to submit ticket / email support. Worst part is the discord not allowed to open ticket, they BLOCKED user from submitting tickets. And emails never reply and just ignored the problem by answering.. Tech team is working hard on it, please be patient.. Problems never resolved for 4~5 weeks. Many complaining but Ascendx Capital not solving at all. Do NOT buy any acco...
N/A
0
NONE.. empty promises and scam traders with 50% discount
cheap but scam in disguise
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
2.0
Trading Conditions
Reason
Breach Reason
Tech issue
Summary
falsely BREACHED many trader accounts and keeps giving excuses is tech issue and never solve it
Documents From Reporter
June 24, 2024
Hello, James. All of the issues that we've had also has been resolved by now, so we're surprised to see your issue has not been resolved. Has it been sorted for you by now? If not, we'd love to assist you, James. Please email us at: wade@ascendxcapital.com to discuss your case. Yes, we've had an issue where False breaches were reported and detected for our traders. We do apologize for the inconvenience. We understand, that these disruptions are frustrating and distracting to traders. Once again - our Tech team has now fully resolved the issue, as we've said. So it wasn't an excuse, but simply reality. Unfortunately, literally all successful companies in the world have faced issues, but success is determined how well they find solutions and resolve these. In our eyes, we are very resilient and tackle any issues that arise in a prompt and effective manner. We also offered Refunds to traders for accounts that were untraded, have no issues paying people out ( biggest single payout being $84,000+ ) so how exactly are we a scam sir?
3.7
Reviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I've been recently funded with Ascendx capital and i have nothing but good things to say. Spreads and executions were great, i traded mostly crpto. Payout was fast , and the support team and owners are good people. They just need to fix a little bit their dashboard, but they're working on it
Less 1 Month
1
7
Spreads, leverage and executions on cryptos
Dashboard but will get better
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
June 24, 2024
Appreciate the positive review, Andrea! We try our best to offer traders the best trading conditions possible. Our recent investment into our own new broker is proof of that. Improvements are happening in all areas of the business all with the aspiration to offer unmatched trading experience for you guys. Thank you!
3.7
Reviews
5.0
Trader’s Satisfaction
$10K
2 Steps
This is a relatively new firm. I really like it I have like 4 fundeds from them. When they moved from brokers they forced closed all trades so few of mine were running loss but after that I got all my loses recovered which is very good. Owner is also really nice he helps u with every issue there is.
N/A
0
Fast and nice customer service
The credentials took long to come
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
June 25, 2024
Appreciate the kind review, Louis. Usually we issue the credentials almost instantly in most cases, but when we were facing issues we've had a little delay in that department. However, we have implemented significant improvements since then and we're back to smooth sailing once again!
3.7
GBReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Asendex always show commitment to their customers. They are honest and have great integrity. The CEO is always available to help with any issues and immediately sorts them. Trading conditions are great and there are no hidden rules. Had my first payout with them without any issues and would reccomened them to any serious trader
N/A
0
How seriously they treat customer satisfaction and how honest they are.
Payout process is a bit confusing but they have a great team to help you with it.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
June 25, 2024
Thank you for the kind review! We're glad you've had such a positive experience with us and it makes us happy to see that clients are satisfied. We will keep improving our services as we have very high aspirations and goals to achieve in this space. Thank you for being part of our journey.
3.7
BSReviews
4.0
Trader’s Satisfaction
$120K
2 Steps
To me this prop firm has great potential to be great company. So far the customer service reps try there best to answer all question from customer. Also the trading conditions are great. I do wish they had option for zero spreads. Hope that i get my payout as today makes 14days on my account. Will wait to see so i can update my review.
Less 1 Month
0
3
Fast account received after purchase. 90% payout from the start great CS
Recently there has been some dashboard problem that have lasted longer than I think they should.
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
June 25, 2024
Thanks for your review, Shandera. We've now addressed the issues stated and are investing into improving and growing our company, so we can all benefit from this in the long run. Client satisfaction is important to us and we're glad you've had a positive experience with us so far!
3.7
MYReviews
4.0
Trader’s Satisfaction
$200K
2 Steps
their customer support team are top notch, always managed to solve my issue asap. Trading conditions are great as they are offering MT5 trading platform.
N/A
0
their customer support team is one of the best among other prop firm
the speed of issuing contract are quite long compare to other prop firm which it could take up to 1week time
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
June 25, 2024
Appreciate the kind review, Lim! We do our best to assist and support our customers.
3.7
Reviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Ascendx Capital customer care is very supportive and they answer questions on the spot in discord. The trading executions are good. They will always deliver the things as promised time line.The never skip the time line
N/A
0
Order executions and customer support
after passing the Phase 2, need to wait 5 days. This must be reduced.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
June 25, 2024
Appreciate the kind review, Triplefxtrader! We do our best to assist and support, whichever support method clients decide to use! We are also investing significant amount of funds to improve all areas of our business, to make sure we keep growing and improving.
3.7
AUReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Ascendx capital has a smooth interface and the dashboard is amzaing. I was impressed by their customer service as replies were almost instant. Got funded account after 5 days and no issues at all.
N/A
0
Smooth dashboard and customer service.
5 days compliance time to get funded account.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
June 25, 2024
Thanks for the awesome review, Mukund! Glad to have you onboard!
