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Reviews136
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4.5
FranceReviews
5.0
Trader’s Satisfaction
$150K
1 Step
I’ve been using Topstep for a while now, and while the platform itself is solid, it’s the customer service that really sets them apart. We often focus only on the trading side, but having a support team that actually listens and acts quickly is a huge game changer.I recently had to reach out for some assistance, and I was lucky enough to be helped by Mike K. He was professional, patient, and made sure that my issue was fully resolved before closing the ticket. It’s clear that the team at Topstep is dedicated to their traders' success, from the CEO d...
3 years +
10+
3
support, payout policy, no consistency rules in funded account
the consistency on challenges
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Rules
4.5
United StatesReviews
4.0
Trader’s Satisfaction
$50K
1 Step
i wish they would keep other trading platforms like Tradovate, Rithmic, Quantower etc
N/A
0
quantower/rithmic, tradovate, topstepx
platform transition
3.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Rules
August 27th, 2025
We hear you 🙌 TopstepX is still growing, and trader feedback is what drives the improvements. Please let us know if there is anything we can do to assist you with any issues you may have. You can reach us at https://www.topstep.com/contact-support/. We would love to hear from you.
4.5
CanadaReviews
5.0
Trader’s Satisfaction
$50K
1 Step
Great firm, I like their payout of 150$/day during 5 days. 50% withdraw, EOD that is the best, their cost are really good. Never had a problem with the customer service A1
6 months +
4
3
TopstepX and payout system
the fact that you cannot have more than 1 live account
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Rules
4.5
United StatesReviews
5.0
Trader’s Satisfaction
$150K
2 Steps
I haven't traded with most of the prop firms that are available out there, but that's because I don't have to. Topstep has got to be the best. Are there issues? Of course, as there would be with any firm especially in the digital age. But Topstep handles those issues better than any other org. Beyond problem resolution, though, I haven't seen a better process for new and established traders to navigate the challenge section and reach funding. The fact that you don't have to deal with *intraday trailing* drawdown at all is one of the most important c...
N/A
0
Topstep does not use trailing drawdowns. Their policies including path to funding and payout are clear and transparent. I genuinely get the sense from this firm that they want traders to learn, grow, and be successful as opposed to some of the other firms out there whose business models rely on trader failure, turnover, and account purchases as their primary source of revenue. That I can copy trade 5 accounts simultaneously to maximize my receipts.
Not much. Definitely one of if not the best firm out there. I'd like to be able to make my payout requests as soon as I hit the req's. I wouldn't mind locking my account out for the remainder of the day to guarantee profits if Topstep needs that assurance (understandably from a business point of view). And it would be great to be able to get clear answers from customer service reps 24/7 but this isn't a make or break quality - it's really just convenience. Last, I haven't reached Live Funded yet but if/when I do, I'd like there to be a better value transition from Express Funded. What I mean by that is that I've projected the numbers and because I can copy trade my 5x $150k accounts in Express Funded, I can earn more in my weekly payouts than I would if I were Live Funded - at least at the beginning. Express Funded payout max is $25k per week (on $50k earnings) but I also technically have access to 75 contracts (15 contracts per account, 5 accounts). I looked at the dynamic scaling policy for Live Funded and it will take time to ramp back up to a point where I'll have access to enough capital/contracts to be able to hit the profit I was making with my 5 copy traded ExpFunded accounts. Instead, it would be preferred if we could at least make an equivalent lateral move. I regularly use 30-50 total contracts (6-10 per Exp account, 5 accounts) in my trades to hit my profit targets weekly.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Rules
4.5
NepalReviews
5.0
Trader’s Satisfaction
$50K
1 Step
I've been trading with Topstep as my futures prop firm for a while now, and overall, it's been a solid experience. The account funding process is incredibly smooth, everything flows without unnecessary hurdles. Their rules are crystal clear, which makes it easy to stay compliant and focus on trading. I especially love the 50% consistency rule during the evaluation stage; it's not overly restrictive like some firms. Support is top-notch too; the Discord community is responsive and helpful whenever I have questions. Plus, their trading terminal, Proje...
N/A
0
The 50% consistency rule that applies only during the evaluation stage is a standout feature, as it provides flexibility without being overly restrictive. Plus, the lack of an activation challenge makes the process straightforward and trader-friendly.
Crypto payments aren't supported yet, so you have to use a credit card to purchase the challenge, which can be inconvenient for those preferring alternative payment methods.
5.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
5.0
Rules
4.5
United StatesReviews
5.0
Trader’s Satisfaction
$150K
1 Step
This is in regards to my account tied to jlam*****@gmail. I'm writing to thank the support staff for their incredible every time I've ever had an issue. Individuals I'd like to call out include Tracy, Cole, Ramez, Chris, Natalie, and Joel. I've had a few issues in particular over the recent weeks related to the payout request form freezing when I hit "submit", but Cole, Ramez, and Chis in particular were so quick to get that resolved easily. I had an even more complicated issue related to some billings - the resolution provided was extremely optimal...
N/A
0
Tracy, Chris, Cole, Ramez have been particularly helpful with recent support issues
I was placed in the FTP program, so I am hoping to earn my way out of that
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Rules
4.5
ChinaReviews
5.0
Trader’s Satisfaction
$150K
1 Step
Topstep is my best prop frim. Fristly,I used the 40 discount buying 150K and finally pass the evaluation.The rule is clear.They have good support team and easy rules .we follow the rules they will pay you. they were amazing and genuine support team. I started futures trading using this. I choose Projectx as the platform. Overall it’s smooth. But I wasn’t able to get funded yet. The customer service was good, if we have a good system we can definitely get funded.
N/A
0
The projectX is the best platform
clear rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Rules
4.5
United KingdomReviews
5.0
Trader’s Satisfaction
$50K
1 Step
Solid trustworthy firm and best customer support. As a live trader I greatly appreciate the prompt customer support, shoutout to Ramez for going above and beyond to help look into my query. Always promptly paid out, and staff/ambassadors are on hand both online and discord to answer anything. Thansk for being the solid choice, if you're not with Topstep already you're missing out. Big things in the pipelines too, excited for the future and working further with the firm. Thanks team!!
Less than 1 month
0
2
relaxed rules, easy to trade platform
the 5 day rule but its easy manageable
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Rules
4.5
MalaysiaReviews
5.0
Trader’s Satisfaction
$50K
1 Step
The rules for evaluation and payout are fairly simple compare to other future prop firms. User interface friendly. Customer support has quick response. Overall do not have any issue with them.
N/A
0
Rules and user interface.
None.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Rules
4.5
United StatesReviews
1.0
Trader’s Satisfaction
$150K
1 Step
Topstep used to be the best out there, but when they switched to (and now monopolized) Project, it's been nothing but troubles. Constant platform issues, and lack of responsibility to the customer to make things right really disheartens me. The TopStepTV crew seem like good people but there's something fishy going on behind the scenes. One or two problems every once in a while, but CONSTANT glitching, usually during liquidity sweeps where traders can't get out of positions, move stops, preventing traders to make the most amount of money, or get o...
1 year +
0
10+
They were great at first, honorable, and Tradovate didn't have that many problems. Also there customer service used to care or at least respond to you quickly.
Their adaptation of the project x platform, and now, poor customer service. When you have a problem, they blame the trader, and at best you get a copy and paste script. Then you get weeks of "escalation or reveiws, and or beening lead around, only in hopes that you blow your account and use the "free reset" you hopefully nagged them about. Even after taking all the time to communicate your issue, provide 1st and 2nd hand sources or evidence of the issue, screen captures/recordings, and using basic logic/rational thinking, their actions and lack of ownership clearly demonstrate that they don't care anymore about providing a good product or service.
4.0
User Friendliness
1.0
Payout Process
2.0
Customer Care
4.0
Rules
CEO
Country
United States
Trustpilot
Date Created
Years in Operation
4.5
136
total reviews
5
91
4
32
3
6
2
2
1
5
