CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1114
total reviews
5
780
4
206
3
35
2
11
1
82
4.4
1114
4.4
1114
50% off on Direct accounts
4.4
1114
50% off on Direct accounts
Traders consistently praise Alpha Capital's tight spreads, fast execution, and transparent rules with no hidden conditions. The firm's balance-based drawdown is highlighted as particularly swing-friendly, and multiple long-term users report receiving numerous payouts over periods of 1-3 years without major issues. Customer support receives frequent commendation for being responsive, professional, and helpful, with several support team members mentioned by name for their excellent service. The...
Reviews45
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AfghanistanReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Less than 1 month
1
3
they don't have anything better than other prop firms I trusted them because of their rating in PropFirmMatch but it's just a scam they are looking for ways to steal your money and scam you that's it
their rules are setup in a way that you will lose the account no matter what in the live account you cannot trade or close an already opened trade 2 minutes before or after news and that is just insane opening a new trade I get that but closing a trade is insane that means if a news is coming and you have a trade you should get rid of your stop loss and take profit because if your trade gets closed you lose the account
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
KYC Issue
Summary
firstly i had to upload the emails I received from them because I am blocked from the website so I cannot get my certificates. they say that because my passport is from Afghanistan they cannot give me my payout even though I do not live in Afghanistan I live in Turkey I even sent them my bank statement as proof of address but they did not accept. if they had an issue with my passport why would they approve my first payout why would they even let me trade in a live account? my first payout was 7212$ and I did not receive it because the banks were closed in Turkey because of Eid so they told me to update my bank info and request it again by that time I had made another 5002$ in payout so I requested both of them totaling at 12K and then they just blocked me everywhere and said that because I am from Afghanistan not even a resident but just because I am from Afghanistan they won't pay me.
Documents From Reporter
July 9th, 2024
Hello Trader, Our FAQ stipulates that if a Person is a Citizen of Resident of a prohibited country then we can not not proceed with providing our services.. Please refer to the following link for more information - https://help.alphacapitalgroup.uk/en/articles/8775575-countries-with-limitations Warm Regards, Alpha Capital Group
FranceReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
good
very good
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Denied Amount
Reason
Denied Reason
good firm
Summary
good
Documents From Reporter
MontenegroReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
0
2
There are of course good things but it all falls if not giving payouts.
They really just trying to find the reason to deny payout.
4.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Denied Amount
Reason
Denied Reason
News trading
Summary
I requested a payout from my account, everything was done legally and within the rules, the payout was rejected due to news trading, my trade was opened at 4:26 p.m. and the news was at 4:20 p.m., so it was outside the prohibited window, they later wrote that it was gambling behavior even though it is outside the prohibited window. The trade is set with 0.5% risk of the entire order, just like the other trades, there is no question of gambling behavior, they just invent a reason not to pay out. On their website it is stated that one should not enter 2 minutes before and 2 minutes after strong news, this was observed, my trade was opened 6 minutes after the news. I have all the evidence of their emails in which they make up reasons just to not pay the money. If they are not going to pay out the legally earned money, then they should at least remove themselves from this site and let people know that they are scammers.
Documents From Reporter
TürkiyeReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
N/A
0
At first, I thought they were an excellent institution in everything. indeed it was. But when he started earning high profits, they also changed. There's nothing to like about an institution that doesn't pay dividends.
After a few payments, they used all kinds of excuses to not pay the winnings. They told me that I was gambling. I proved that I was not gambling. This time, they said that you cannot make transactions from 2 accounts with the same parity. They deleted my total earnings of 18155 USD. By the way, you asked me for a certificate, they closed my accounts and blocked access to their websites. I added the screenshots I have and the images of the items I purchased.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
5.0
Trading Conditions
Denied Amount
Reason
Denied Reason
They said that you cannot exceed more than 300,000 USD trading volume from two accounts at the same time.
Summary
Reply from Alpha Capital Group Dec 31, 2024 Hi there the reason for your accounts being closed and the performance fee being denied is due to a max allocation breach on the accounts. you was funded 200k with us and as per our rules you cannot trade the same strategy (same assets) across more than 300k of funding. the fact that the trades was not in opposite directions is irrelevant. the rule states you cannot trade the same strategy across more than 300k of funding. upon reviewing your trades it was apparent that you traded xau/usd across 2 accounts (400k) as per our FAQs this is a breach. i have attached the FAQ below for you to further educate yourself on this rule below... https://help.alphacapitalgroup.uk/en/articles/8804535-how-many-accounts-can-i-have-what-is-the-maximum-allocation-per-strategy Kind Regards Alpha Capital Group Uk
Documents From Reporter
BrazilReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
.
.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Order-book spamming
Summary
Unfair account closure and payout denial I am extremely disappointed with the unprofessional conduct of AlphaCapital regarding the closure of my trading account (1671170) and the denial of my profit withdrawal on November 27th. I had a 100k account and I should be entitled to 3472.68USD (80% of the profits I made). I provided detailed evidence to the company, explaining that the trades they flagged as “order book spamming”—nearly three months prior to the payout request — were made in response to volatile market conditions, with no intent to exploit or manipulate their platform. They also resulted in a net loss and had no connection to the legitimate profits I earned. My trading behavior and history clearly do not reflect someone attempting to exploit the system, and I believe they are fully aware of this. I have had this account for over three months, and this was my first withdrawal request. This is not the behavior of a trader who is trying to exploit the system. I also raised this issue publicly on TrustPilot, where the company responded: "Although the spamming breach did not result in profit, this point is not relevant. The fact remains that our rules were violated." This response is both illogical and unjust. The core issue is that my trading activity was not order book spamming in the first place. ___ What is Order Book Spamming? Order book spamming is a market manipulation tactic where traders place large numbers of fake or misleading orders to create a false impression of supply and demand, deceiving other market participants and influencing asset prices. ___ It is completely unreasonable to classify my trading activity as order book spamming based on two trades of 0.25 lots on USDCAD or a handful of 1-2 lot trades on USTEC while DCA’ing during market volatility—which are the trades they flagged. To make matters worse, AlphaCapital even flagged my TrustPilot review as fake in an attempt to silence me. I was forced to submit proof of my experience to get my review reinstated. Shortly after, they banned me from their platform and revoked my access to my dashboard entirely. I am still waiting for AlphaCapital to reconsider their unfair decision and allow me to withdraw the legitimate profits I worked hard to earn.
Documents From Reporter
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