CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1167
total reviews
5
813
4
210
3
38
2
11
1
95
Traders highlight Alpha Capital's tight spreads, fast execution on MT5, and clear trading rules with no hidden restrictions. Multiple reviewers report smooth payout experiences after completing risk interviews, with funds typically arriving within 2-3 business days. The support team receives consistent praise for rapid Discord responses and professional handling of questions. Experienced traders managing multiple accounts appreciate the structured evaluation process and competitive challenge...
Reviews1167
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ItalyReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
6 months +
5
3
Honestly, what I liked most was the experience before having a problem. For 18 months, everything seemed great: evaluations passed, verification interviews completed, multiple payouts received and a funded account maintained. But a prop firm’s true standards are not measured by how well it treats you when everything goes smoothly. They are measured by how it behaves when a dispute arises. In my case, accounts were terminated, a pending payout withheld and dashboard access revoked, based on a device CID match without concrete evidence of misconduct being provided. So, the biggest takeaway? Alpha Capital taught me that a firm can look extremely professional when it is collecting fees and paying traders, but its real attitude becomes clear when it has to take responsibility and treat a customer fairly.
The lack of transparency, accountability and respect for customers. Alpha Capital terminated my accounts, withheld my pending payout and revoked my dashboard access based on a device CID allegedly linked to other users. Despite providing VPS purchase invoices and repeatedly requesting evidence, I was never shown concrete proof that I had managed or accessed anyone else's account. After 18 months, successful verification interviews and multiple payouts, my explanations were simply ignored. No meaningful review, no proper investigation, just a final decision. Apparently, customer loyalty and a clean track record mean nothing when a risk flag appears. The worst part is being accused, losing access to your own records and having your earnings withheld without a fair opportunity to defend yourself. In my experience, Alpha Capital is professional only when everything goes smoothly. When problems arise, transparency and accountability disappear.
4.0
User Friendliness
2.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Reason
Breach Reason
My accounts were terminated and my pending payout withheld based solely on an alleged device CID match, without concrete evidence of account sharing or misconduct. Despite providing VPS invoices and requesting a manual review, Alpha Capital refused to properly investigate my case.
Summary
On 28 October 2026, Alpha Capital Group terminated my accounts, withheld my pending payout and revoked my access to the dashboard, accusing me of account management involving other traders. The entire case appears to be based on an MT5 device CID allegedly associated with 12 other Alpha Capital users. However, Alpha has never provided concrete evidence demonstrating that I accessed, controlled or traded any of those accounts. I have been a customer for approximately 18 months. During this period, I passed evaluations, completed identity verification interviews, received multiple payouts and maintained a $100,000 funded account, while also having another $100,000 account in evaluation. I have always used the same VPS and IP address, including during my verification interview, when I logged into MT5 and demonstrated my trading activity to Alpha's team through screen sharing. I also provided invoices proving that I purchased and paid for the VPS. Despite all this, Alpha ignored my explanations and supporting documentation. I repeatedly requested a proper manual investigation and specific evidence of the alleged misconduct. Instead, I received repetitive responses referring to the CID and confirming that the decision was final. What makes this situation even more frustrating is that I found a public testimonial on Prop Firm Match, dated 31 October 2026, from another trader named Pranam. He reported having a historical CID flag on his account, submitting an appeal and having the Risk Team manually review the case, overturn the ban and approve his payout. I am not claiming that his circumstances were identical to mine. However, this clearly raises an important question: if manual reviews and reversals are possible in CID-related cases, why was I denied the same meaningful opportunity? A device identifier should be a starting point for an investigation, not automatic proof of misconduct. Alpha has also removed my access to the dashboard, preventing me from retrieving my own trading records and documentation to defend myself properly. I am not asking for special treatment. I am asking for the same basic fairness, transparency and individual assessment that any trader should expect. After 18 months of cooperation, successful verification and multiple payouts, I find it unacceptable that my accounts and earnings can be taken away without concrete evidence being disclosed or a genuine review of my case. I request an independent manual review, disclosure of the evidence supporting the accusation, restoration of access to my records and payment of any legitimately outstanding performance fees.
Documents From Reporter
ChinaReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
What I like most about Alpha Capital Group is its structured evaluation process and emphasis on risk management. I also appreciate having clear trading objectives and the opportunity to develop trading discipline. These are important factors for traders looking to build long-term consistency.
What I like the least is that some trading rules and restrictions can feel quite limiting, especially for traders who prefer more flexibility. The drawdown limits can also add extra pressure during volatile market conditions. I would appreciate greater flexibility and clearer explanations of certain rules.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
IndiaReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
4
1
Trading conditions support because even after the CID breach they stand Out Beside me . that's how the real support team should actually be rated
Maybe the payout process speed just because now almost all firms gave 1hr payouts to 24 hrs payouts
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Netherlands, Kingdom of theReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
1
1
the communication
the interviewing time choices but thats probably because theres a ton of people that have to choose a time aswell.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
N/A
0
Fair customer support and transparent trading rules
nothing
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
GreeceReviews
5.0
Trader’s Satisfaction
$100K
Instant
1 month +
0
3
They know how much work it takes to be a consistently profitable trader, and you always know that the hours you put in trading will not be wasted after for some sketchy payout denial. Gives me as a trader full confidence to work with them.
It took them too long to introduce Instant funding :) Glad it’s here now - I consider this the flagship product!
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
4.0
Trader’s Satisfaction
$200K
2 Steps
N/A
0
Their payout policy
News trading rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
N/A
0
They support traders no hidden rule
Slightly high spread sometime
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Reviews
5.0
Trader’s Satisfaction
$50K
2 Steps
1 month +
2
3
Communication
Trading rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
6 months +
0
2
Everything about Alpha Capital Group is impressive
Nothing to say
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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