.svg)
CEO
Country
United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1145
total reviews
5
798
4
208
3
36
2
11
1
92
4.4
1145
4.4
1145
40% off on Direct accounts
4.4
1145
40% off on Direct accounts
Traders consistently highlight Alpha Capital's tight spreads, fast execution on MT5, and straightforward rules with no hidden conditions. The platform's balance-based drawdown, competitive pricing (especially during promos), and user-friendly dashboard receive frequent praise. Customer support stands out as highly responsive across Discord and live chat, often resolving queries within minutes. Many funded traders report smooth payout experiences, with funds typically arriving within 2–4...
Reviews1145
Sort by
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Less than 1 month
1
4
What I like most is the fast trade execution on MT5 and the competitive spreads across Gold (XAUUSD) and major pairs. The trading server performance is smooth with minimal slippage during active sessions.
The payout processing turnaround can take up to 2 business days, which is slightly longer compared to instant-payout firms. Clearer real-time notification emails directly from the dashboard during payout processing would also be a great improvement.
4.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
EthiopiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
1
There support team
Nothing so far
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CanadaReviews
3.0
Trader’s Satisfaction
$200K
2 Steps
N/A
0
Requesting a payout from an app is cool.
1% risk group
3.0
User Friendliness
2.0
Payout Process
2.0
Customer Care
5.0
Trading Conditions
GreeceReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
1 year +
1
4
Customer support and trading conditions on raw spread accounts
The 5 trading days rule to get the first payout.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
South AfricaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
3 months +
8
5
The transparency, fair rules, and reliable payouts. I’ve had multiple successful payouts without unnecessary complications, and I appreciate that the firm rewards disciplined and consistent traders.
The only thing I would say is that some of the rules and requirements can be quite strict, so they require traders to be disciplined and pay close attention to the terms. They normally put you on a 1% risk limit, when funded, which is fine as it makes you a better trader. Other than that, I’ve had a very positive experience with the firm.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
3 months +
3
2
Conditions Staff
48 hours payout, i want them to do it in 24 hours
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
RomaniaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
3 years +
10+
1
Payout confidence
No weekend holding for pro plan 2 step
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Reviews
4.0
Trader’s Satisfaction
$5K
2 Steps
1 month +
1
2
I liked the professionalism and trading conditions
News rule is quite unfavorable for people who only trade gold. Also, waiting time from payout request to processing is quite a lot but reasonable.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Taiwan, Province of ChinaReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
6 months +
0
1
Absolutely nothing. They deny payouts and accuse traders without providing any transparent evidence.
I am a 100% manual, independent trader from Taiwan. When this hit on my scheduled payout date, I submitted full biometric ID, DNS/network logs, and local hardware journals, offering an immediate live video call. They completely dismissed all proof and refused to provide the alleged CID values, timestamps, or breached account numbers. They act as judge, jury, and executioner with zero transparency. Trading here means risking capital against a firm that invents unchallengeable excuses when it is time to pay. Stay far away from Alpha Capital Group.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Alleged MetaQuotes CID overlap under Schedule 3 (prohibited account management)
Summary
On the exact day my payout was scheduled, Alpha Capital Group terminated my funded account and withheld my legitimate profits. They sent a formal email claiming that multiple CIDs linked to my profile were found on other traders' accounts, citing prohibited account management under Schedule 3 of their T&Cs. Crucially, they explicitly admitted in writing that this alleged activity did not occur on my current active trading account, but was based on newly introduced retrospective backend checks applied to older, inactive accounts. When I immediately appealed by providing comprehensive hardware journals, network DNS logs, biometric ID proof, and requested an immediate live recorded video interview, they categorically dismissed my evidence. They flatly refused to disclose the specific CID numbers, login timestamps, or the breached account IDs, effectively using unprovable backend metrics to confiscate my funds without due process.
Documents From Reporter
October 15th, 2026
Hi there, To reaffirm our stance on this matter as just, I will refer to both the context of the situation and the relevant legislation throughout the contract which is signed by all users, yourself included, upon the commencement of the business partnership between our respective parties. The first clause we will reference is a part of our General Service Agreement and of our Prohibited Trading Strategies policy, which applies to your accounts through condition 9.1.8 and which explicitly states: "Account management services are not allowed, and all accounts and trades must be performed by the trader whose name is on the account." This policy operates in tandem to Condition 7.1 of the Agreement which permits Alpha to terminate and/or suspend a User's access to the Services where a User fails, or Alpha suspects that a User has failed, to comply with any term or provision of the Terms. With the above policies in mind, I would like to give a final recount of the events that have transpired. On October 7th, we identified and informed you of the access on your account from multiple devices which we believed were linked to multiple other users on our platform. This fact alone is sufficient to warrant the removal of services from your access; however, following your response a further investigation was conducted when it was discovered that your MT5 account had been accessed by 10 separate devices which had been linked to 20 other matched accounts for the same activity.Therefore, we can confidently conclude that your MT5 Account purchased with our firm, was accessed from another person based on the device links with other users. In this case, we have concluded that the above case facts have led to the suspicion that yourself as the user has failed to comply with all terms or provision of the terms by way of participating in account management activity, which has resulted in the action taken thus far. I would like to reiterate that the clauses that I have related to this particular case, were agreed upon at the beginning of the partnership, therefore, our enforcement of said policies is contractually justified.
IndiaReviews
5.0
Trader’s Satisfaction
$50K
Instant
N/A
0
speed
taking long time to make payout
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Reviews & Rankings
News & Insights
Tools & Resources
Programs & Rewards
200 Loyalty Points Welcome Bonus.
Sign up free to claim points, unlock rewards, save favorite firms, and start earning more through reviews and platform activity.
