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CNReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
The customer service is very good and responsive to all requests. It provides mt5 trading platform, which is very good I only trade gold and here the spreads are not bad, at a good level but not the best Established for many years, this is a company that allows people to trade with confidence
N/A
0
safe
spreads of gold
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
October 8, 2024
Hello jiezhu, Thank you for your review! We’re glad to hear that you’ve had a positive experience with our customer service and the MT5 trading platform. We appreciate your insights on our spreads and are committed to continuously improving our offerings. Your confidence in our company means a lot to us, and we look forward to supporting your trading journey. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards CTI Support Team
NAReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
I have had the opportunity to manage two funded accounts with CTI, and I must say that my overall experience has been highly satisfactory. I was particularly impressed with the prompt processing of my payout request, which was completed within 48 hours of approval. Remarkably, this was through a bank transfer, which often takes up to 5 days. I appreciate the efficiency and professionalism demonstrated by CTI. Thank you.
N/A
1
1
I had an excellent experience with the payout process. It was incredibly smooth, with no unnecessary delays or complications. The funds were transferred quickly, allowing me to access my money without any hassle. This level of efficiency really sets them apart from other services. Highly recommended for anyone looking for a reliable and speedy payout process.
Like any prop firm, there's always room for improvement. While it provides a solid base for traders, enhancements in platform efficiency, support, and resources could elevate the experience. Overall, the firm's commitment to growth and innovation is promising.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
August 13, 2024
Hello, Thank you so much for your positive review! We're thrilled to hear that you had a highly satisfactory experience managing your funded accounts with us. It's great to know that our prompt processing of payout requests and efficient bank transfers have made a significant impact. We strive to maintain high standards of efficiency and professionalism, and your feedback reassures us that we're on the right track. If you have any more comments or need further assistance, please don't hesitate to reach out. Thank you for choosing CTI! City Traders Imperium Support Team
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
CTI was the first ever prop firm I had the opportunity of working with as a newbie trader and while the journey was short-lived and I couldn't pass the phase two of the account, I had absolutely no quarrels with their mode of operation. Their customer service, spread, slippage, and whatnot were more than satisfactory, including their site friendliness. I currently don't have an active prop firm account but I'm definitely getting one soon with CTI again. Highly recommend
N/A
0
Their stop-loss rule. It helped me implement managing my risk into my strategy and I think that has helped my trading journey overall. At first it was a bother and it was difficult to place trades but I got used to it and even glad that I got introduced to them because of it
I couldn't say because I never actually had a problem with how they ran their operations. Like I mentioned before, everything was more than satisfactory
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
August 12, 2024
Hello Desire, Thank you for your thoughtful review! We’re glad to hear you had a positive experience with CTI and appreciated our customer service and platform. We look forward to having you back on board soon and wish you the best of luck in your trading journey! Best regards City Traders Imperium Support Team
NGReviews
4.0
Trader’s Satisfaction
$20K
1 Step
I requested a payout almost 3 times and it goes smoothly,and i can remember there was a time that they paid me during the weekend.their CEO very kind and helpful. The COO is very active, caring and helpful
1 Month +
2
1
The CEO and COO
The COO and CEO
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 19, 2024
Hi Ismail, Thank you for your leaving us a wonderful review! We're thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Kind regards, City Traders Imperium Support Team
Reviews
4.0
Trader’s Satisfaction
$5K
2 Steps
It’s a great firm , tho I didn’t reach a payout stage but u was able to get funding , it’s a firm I’ll definitely continue to use , everything is okay especially then having mt5
N/A
0
It’s. Great firm and they use mt5 so it’s cool also they have a good support desk
Nothing everything is cool
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
July 19, 2024
Hello Ochoga, Thank you for sharing your experience with us! We're delighted that you found our firm beneficial for funding and are pleased with our services, including the MT5 platform. Even though you haven't reached the payout stage yet, we encourage you to keep utilizing our platform and exploring its capabilities. Many factors can influence reaching payout thresholds, and we're here to support you every step of the way. If there's anything specific you'd like assistance with or if you have any questions about maximizing your experience with us, please feel free to let us know. We're committed to your success and look forward to continuing to assist you in achieving your financial goals! Kind regards, City Traders Imperium Support Team
VNReviews
4.0
Trader’s Satisfaction
$50K
2 Steps
The swap fee of its MT5 platform is very high for all major pairs, all negative swaps, no positive swaps which is very strange. I hope CTI could change this issue in the near future.
N/A
0
Scale up.
Swap fee and Spread.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
July 19, 2024
Hello Hai, Thank you for your feedback. We appreciate your concern regarding the swap fees on our MT5 platform. We have recently taken steps to address this issue by reducing our swap fees by 50%. However, we understand that there is always room for improvement in our services, and we are committed to continually enhancing the trading experience for our users. Your feedback is invaluable to us as we work towards providing the best possible trading environment. Thank you for bringing this to our attention. Kind regards, City Traders Imperium Support Team
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
City traders imperium have been the absolute best in terms of customer care and prop firm conditions as well their payout speed and 14-day withdrawal timing. CTI is the best
N/A
0
User interface on the site and withdrawal speed
The slippage and spread
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
July 19, 2024
Hello Desire, We are glad that you have truly enjoyed your experience with us thus far! We pride ourselves on providing the best transparency and straightforward funding program in the funding space. Our support team does its best to provide outstanding support to our traders. All the team wishes you success! Kind regards, City Traders Imperium Support Team
USReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
This is the best firm to trade with because you have the ability to trade the way you want with zero restrictions the only thing that will stop is your self they have a top of the line prop firm
Less 1 Month
0
5
that there are no rules of time of trades and you can trade news
if i must pick the leverage
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 19, 2024
Hi Nicholas, Wow! It's fantastic to know that our services met or exceeded your expectations. We aim to consistently provide high-quality services, and your feedback is a great motivator for our team. Thank you for choosing us, and we can't wait to continue delivering exceptional experiences for you. Kind regards, City Traders Imperium Support Team
GHReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
First of all i would like to thank CTI for their commitment to providing better services to their customers. I think CTI is one of the underrated prop firms out there. Despite it being in the business for so many years, i think people dont really know much about this firm. they have good trading condition which makes working with them an easy one. their customer services is also good from thier social but i find it difficult reaching out to them on their site( via ticket). one thing i think they can do better is the one minute sl setting, it can be...
N/A
0
tight spread and trading condition
their sl rule is a no no
4.0
User Friendliness
4.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
July 19, 2024
Hello Seth, Thank you for your thoughtful review and kind words about CTI. We appreciate your recognition of our commitment to improving our services. At CTI, we strive to offer excellent trading conditions and top-notch customer service to all our traders. We understand your feedback regarding our ticketing system and are continuously working to streamline our communication channels to ensure prompt responses during business hours. Our support team endeavors to address all inquiries efficiently to provide you with the assistance you need. Regarding your suggestion about extending the stop loss setting from 1 minute to 3 or 5 minutes, we value your input. Our current policy of a 1-minute stop loss is designed with careful consideration for effective risk management, aiming to safeguard your trading accounts. This rule helps maintain a disciplined approach to trading while protecting capital. Once again, thank you for choosing CTI and recommending us to others in the prop trading community. Your feedback helps us improve and deliver even better services to you. Kind regards, City Traders Imperium Support Team
MWReviews
3.0
Trader’s Satisfaction
$2K
2 Steps
CTI is a good firm only that they have to improve on helping customers very fast, they are slow to reply to Emails by their customers. I also experienced some slippage during trading and they should also improve on that also.
N/A
0
They use MT5, Tight spreads
Customer service is poor, Moderate slippage
5.0
User Friendliness
2.0
Payout Process
2.0
Customer Care
3.0
Trading Conditions
August 12, 2024
Dear Benjamin, Thank you for your feedback and for bringing these concerns to our attention. We appreciate your positive remarks about our firm. Regarding your experience with our support team, please be assured that we are dedicated to responding to all inquiries within our outlined business hours. Our goal is to address all queries promptly and efficiently, and we are continuously working to enhance our response times. Regarding slippage, we understand how it can impact your trading experience. While we strive to minimize its occurrence, slippage can happen during high-impact news events and under varying market conditions. Unfortunately, we cannot control it entirely, but we are committed to reducing its impact as much as possible. Your feedback is invaluable to us, and we will use it to improve our services. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. Thank you for your understanding and for being a valued client. Best regards, City Traders Imperium Support Team
CEO
Country
AE
Trust Pilot
Date Created
Years in Operation
4.4
54
total reviews
5
31
4
18
3
1
2
2
1
2
4.4
54
15% off on all accounts except Instant Funding Pro accounts
4.4
54
15% off on all accounts except Instant Funding Pro accounts
