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Reviews1298
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4.7
IndiaReviews
5.0
Trader’s Satisfaction
$2.5K
2 Steps
My experience with The5ers has been very positive. The trading environment is stable, execution is smooth, and the dashboard is easy to navigate. The rules are transparent, and I appreciate the firm's long-term approach to supporting disciplined traders. Overall, I have enjoyed trading with The5ers and would recommend it to serious traders.
3 Months +
1
5
The smooth trading experience, transparent rules, reliable execution, and trader-friendly environment.
Nothing major. I would only like to see faster support responses during busy periods. Overall, my experience has been excellent.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
MalaysiaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
I've had a great experience trading with The5ers so far. What impressed me the most is their transparency and trader-friendly environment. The rules are clear, there are no hidden surprises, and the dashboard is easy to use.
Less 1 Month
0
3
The trading conditions are excellent, with tight spreads and smooth execution,which is especially important for my XAUUSD trading strategy. Whenever i had questions,the support tean responded quickly and professionally.
GOOD
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
MalaysiaReviews
1.0
Trader’s Satisfaction
$10K
2 Steps
I've Passed the evaluation, then had to argue about a rule with no defined limit I completed the evaluation and was then told my account would not be enabled until I acknowledged their rules on "one-sided betting." My history contained trades in both directions. Their own written definition is "consistently taking positions in one single direction." When I asked what buy/sell ratio is actually considered compliant, and over what period it is measured, I was told there is no number or ratio and that reviews are case-by-case. This is the problem. A...
Less 1 Month
0
2
NO
NO
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
ONE SIDED BETTING even i have Long and short position.
Summary
Title: Passed the evaluation, then had to argue about a rule with no defined limit I completed the evaluation and was then told my account would not be enabled until I acknowledged their rules on "one-sided betting." My history contained trades in both directions. Their own written definition is "consistently taking positions in one single direction." When I asked what buy/sell ratio is actually considered compliant, and over what period it is measured, I was told there is no number or ratio and that reviews are case-by-case. This is the problem. A trader cannot comply with a rule that has no stated threshold. You are expected to guess, and the assessment is made after the fact, entirely at the firm's discretion. Even after I explained my reasoning, the response was that their risk team had "determined" the pattern was disproportionate — with no figure given to support it and no way for me to verify or contest it. The account was eventually activated, and support replied promptly. But the experience made clear how much of this depends on discretionary judgement rather than published criteria. If you trade here, read the Prohibited Trading Practices page carefully first. The clauses are broad, and they are applied.
Documents From Reporter
4.7
IndiaReviews
1.0
Trader’s Satisfaction
$2.5K
2 Steps
🤬After failing multiple accounts i passed one and they asked me to do the kyc. I did the kyc but it failed without a reason. Then I reached out to their terrible support team. They wasted weeks and after begging to them for weeks they gave me a link to do the kyc again. I did it perfectly. It still failed and now the support team is neither responding to me they are so careless they do not care about their customers. The support team is so irresponsible they are not giving any reason for the rejection. Not compensating or refunding any money. They ...
Less 1 Month
0
3
Dashboard is fine but at what cost?
Absolute terrible spreads and terrible customer support. They take days to respond something i didn't even ask for. Then I need to ask them again and they take more days to respond 🤡 They ghosted me
3.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
2.0
Trading Conditions
4.7
SpainReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
I recently experienced an isolated server tick anomaly on AUDUSD that impacted three of my evaluation accounts (#26157478, #26391573, and #26224821). I prepared and submitted a detailed Technical Audit Report showing side-by-side feed comparisons across multiple platforms. The5ers' Senior Support Specialist (David) and the Risk Team thoroughly audited the server logs, acknowledged that the anomaly occurred on their end, and fully restored and compensated all three accounts. I am deeply impressed by The5ers' transparency, professional communication...
3 Months +
0
2
I am deeply impressed by The5ers' transparency, professional communication, and commitment to fair treatment for their traders. Knowing that a firm takes technical feedback seriously and acts with total integrity gives me immense confidence trading with them. Highly recommended!
I recently experienced an isolated server tick anomaly on AUDUSD that impacted three of my evaluation accounts (#26157478, #26391573, and #26224821).
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
South AfricaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
The firm is good has good trading conditions good for all types of traders as they offer different challenges for scalpers and swing traders, would recommend it to anyone who wants fair trading conditions
N/A
0
Balance based drawdown
Slippage but it’s what happens with most prop firms
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
3.0
Trading Conditions
4.7
KenyaReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
I purchased a The5ers challenge account and successfully completed the evaluation. After passing, I received a funded live account. I completed the KYC and identity verification process successfully, and my account was approved as verified. I traded the funded account according to the rules and made a profit of $1,823. When I became eligible for a payout, I submitted my payout request. Instead of receiving my payout, I was asked to attend a verification interview. I attended the interview honestly, answered all questions to the best of my knowledge,...
N/A
0
I liked the trading conditions, the challenge structure, and the smooth evaluation process. My initial verification process was also professional and gave me confidence in the firm
I was disappointed with the final verification process. I felt the communication was inconsistent, and I was not given a fair opportunity to resolve the concerns before my account was closed and my payout was denied
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Failed compliance verification due to alleged discrepancies in trading methodology and risk manageme
Summary
I successfully passed the challenge, received a funded account, completed KYC, and my identity was approved. I made a profit of $1,823 and submitted a payout request. Instead of processing my payout, I was required to attend a verification interview, which I completed honestly. After the interview, my payout was denied and my funded account was closed. I was initially told there were concerns about account ownership despite my approved verification. Later, I received a different explanation related to my trading methodology and risk management. I offered to provide additional documents or complete another verification, but my request was declined and I was informed that the decision was final.
Documents From Reporter
4.7
EthiopiaReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
I am the sole owner of this account, and I personally completed every trade without assistance from anyone. After I requested my payout, The5ers required an interview, which I attended. They then accused me of account ownership and integrity issues, but they have never provided any evidence to support those allegations. My payout was not paid, and my account was terminated based on claims that I firmly deny. In my view, the allegations were used as a reason to avoid paying my legitimate payout. I strongly warn other traders to be extremely cautious...
N/A
0
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
2.0
Trading Conditions
Reason
Breach Reason
Account integrity and exclusive ownership concerns
Summary
My $919 payout was denied after I completed the required verification interview. On June 26, 2026, The5ers claimed there were account integrity and exclusive ownership concerns and terminated my account. I strongly dispute this decision because I am the sole owner and the only person who traded the account. They did not provide any specific trade, interview answer, or evidence supporting their allegation. I requested a clear explanation and a fair second interview, but my payout remains unpaid.
Documents From Reporter
4.7
MalaysiaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I've had a great experience with The 5ers. The evaluation process is straightforward, and the rules are clear, making it easier to focus on trading rather than worrying about hidden conditions. One thing I appreciate most is their emphasis on risk management and long-term consistency instead of encouraging reckless trading. Their customer support has been responsive whenever I've had questions, and payouts have been smooth and on time. The trading conditions are competitive, and the scaling plan provides a realistic opportunity to grow a funded acc...
Less 1 Month
0
3
Fast response.
Discount for all plans will be better.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
IndiaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I love the firm a lot. Everything was very systematic . Very fast support. Their rules are simple and transparent. Right now i am in the funded stage.
Less 1 Month
0
3
Rules
na
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CEO
Country
United Kingdom
Trustpilot
Date Created
Years in Operation
4.7
1298
total reviews
5
1K
4
186
3
15
2
9
1
46
4.7
1298
10% off + credits equivalent to free account of the same size if reaching payout on all accounts except 100K High Stakes account (first order only)
4.7
1298
10% off + credits equivalent to free account of the same size if reaching payout on all accounts except 100K High Stakes account (first order only)
