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4.7
VNReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I have had a positive experience with The5ers so far. I recently passed the High Stakes 10K 2-Step evaluation and successfully received my first payout. The payout process was smooth and much faster than I expected. After submitting my payout request, the funds were processed quickly, which gave me more confidence in the company. The trading conditions are generally good. The spreads are reasonable, execution has been stable during my trading sessions, and I haven't experienced any major technical issues. I mainly trade gold (XAU/USD), and the plat...
Less 1 Month
1
1
The payout process is fast
Some hidden rules, but they are oke with me
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
ZAReviews
4.0
Trader’s Satisfaction
$2.5K
2 Steps
The spread is super impressive, the dashboard looks good but could be very better with showing account information and having a dope UI certificate section. Trading conditions are great and reason why I left a good review.
N/A
0
the spread/ trading conditions.
the dashboard could do better
3.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
AEReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
The best Prop Firm! The customer service are available always. The payout process was superb. Ensuring the payout will be delivered on time. Will recommend this prop firm to my friends.
Less 1 Month
1
1
Easy access and very transparent
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
ETReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
I have been 3 years in trading. But i have move from others firm to the 5ers. When i do that i didn't expect anything like this. Customer support, risk issues, fast to give the funded account, almost 0 spread on EU and GU that prevent me from stopout 3-4 trades. All in all i won't regret by choosing this prop.
Less 1 Month
0
3
Almost 0 spread Customer support Fast to get the funded account User interface
Nothing for now...
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
INReviews
5.0
Trader’s Satisfaction
$2.5K
2 Steps
My experience with The5ers has been very positive. The trading environment is stable, execution is smooth, and the dashboard is easy to navigate. The rules are transparent, and I appreciate the firm's long-term approach to supporting disciplined traders. Overall, I have enjoyed trading with The5ers and would recommend it to serious traders.
3 Months +
1
5
The smooth trading experience, transparent rules, reliable execution, and trader-friendly environment.
Nothing major. I would only like to see faster support responses during busy periods. Overall, my experience has been excellent.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
MYReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
I've had a great experience trading with The5ers so far. What impressed me the most is their transparency and trader-friendly environment. The rules are clear, there are no hidden surprises, and the dashboard is easy to use.
Less 1 Month
0
3
The trading conditions are excellent, with tight spreads and smooth execution,which is especially important for my XAUUSD trading strategy. Whenever i had questions,the support tean responded quickly and professionally.
GOOD
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
INReviews
1.0
Trader’s Satisfaction
$2.5K
2 Steps
🤬After failing multiple accounts i passed one and they asked me to do the kyc. I did the kyc but it failed without a reason. Then I reached out to their terrible support team. They wasted weeks and after begging to them for weeks they gave me a link to do the kyc again. I did it perfectly. It still failed and now the support team is neither responding to me they are so careless they do not care about their customers. The support team is so irresponsible they are not giving any reason for the rejection. Not compensating or refunding any money. They ...
Less 1 Month
0
3
Dashboard is fine but at what cost?
Absolute terrible spreads and terrible customer support. They take days to respond something i didn't even ask for. Then I need to ask them again and they take more days to respond 🤡 They ghosted me
3.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
2.0
Trading Conditions
4.7
ESReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
I recently experienced an isolated server tick anomaly on AUDUSD that impacted three of my evaluation accounts (#26157478, #26391573, and #26224821). I prepared and submitted a detailed Technical Audit Report showing side-by-side feed comparisons across multiple platforms. The5ers' Senior Support Specialist (David) and the Risk Team thoroughly audited the server logs, acknowledged that the anomaly occurred on their end, and fully restored and compensated all three accounts. I am deeply impressed by The5ers' transparency, professional communication...
3 Months +
0
2
I am deeply impressed by The5ers' transparency, professional communication, and commitment to fair treatment for their traders. Knowing that a firm takes technical feedback seriously and acts with total integrity gives me immense confidence trading with them. Highly recommended!
I recently experienced an isolated server tick anomaly on AUDUSD that impacted three of my evaluation accounts (#26157478, #26391573, and #26224821).
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
TWReviews
2.0
Trader’s Satisfaction
$100K
2 Steps
The5ers was one of the very first prop firms I ever traded with, and at one point, I genuinely believed we would remain long-term trading partners. However, this recent incident has severely undermined my confidence in the platform. Over time, I have successfully passed their challenges and reached the funded payout stage multiple times, earning over $30,000 in profits and scaling my accounts twice. During my time with them, whenever risk-related inquiries arose, The5ers' Risk Team was always willing to look into my trading strategies, ultimately u...
6 Months +
10+
6
Even though the risk team terminated my account, I still believe they have one of the best risk teams in the prop firm industry, and also the customer service is really professional and helpful.
They terminated my account for unclear reasons recently.
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
3.0
Trading Conditions
Reason
Breach Reason
The payment card issued in other country
Summary
my account was terminated simply because the credit card I used—an ether.fi card—was issued outside my country of residence (I am from Taiwan). Even after I provided full, undeniable evidence proving that I am the sole owner of the card, The5ers still severed our business relationship. Furthermore, their explicit rules state that the payment method must belong to the account holder; there is no restriction prohibiting the use of credit cards issued in other jurisdictions.
Documents From Reporter
4.7
MYReviews
1.0
Trader’s Satisfaction
$10K
2 Steps
I've Passed the evaluation, then had to argue about a rule with no defined limit I completed the evaluation and was then told my account would not be enabled until I acknowledged their rules on "one-sided betting." My history contained trades in both directions. Their own written definition is "consistently taking positions in one single direction." When I asked what buy/sell ratio is actually considered compliant, and over what period it is measured, I was told there is no number or ratio and that reviews are case-by-case. This is the problem. A...
Less 1 Month
0
2
NO
NO
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
ONE SIDED BETTING even i have Long and short position.
Summary
Title: Passed the evaluation, then had to argue about a rule with no defined limit I completed the evaluation and was then told my account would not be enabled until I acknowledged their rules on "one-sided betting." My history contained trades in both directions. Their own written definition is "consistently taking positions in one single direction." When I asked what buy/sell ratio is actually considered compliant, and over what period it is measured, I was told there is no number or ratio and that reviews are case-by-case. This is the problem. A trader cannot comply with a rule that has no stated threshold. You are expected to guess, and the assessment is made after the fact, entirely at the firm's discretion. Even after I explained my reasoning, the response was that their risk team had "determined" the pattern was disproportionate — with no figure given to support it and no way for me to verify or contest it. The account was eventually activated, and support replied promptly. But the experience made clear how much of this depends on discretionary judgement rather than published criteria. If you trade here, read the Prohibited Trading Practices page carefully first. The clauses are broad, and they are applied.
Documents From Reporter
