CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1160
total reviews
5
807
4
208
3
37
2
11
1
97
4.4
1160
4.4
1160
45% off all accounts
4.4
1160
45% off all accounts
Early feedback on Alpha Capital highlights fast, reliable payouts and tight spreads. Traders consistently note competitive execution on gold, major pairs, and indices, with many reporting multiple successful withdrawals processed within 2-4 business days after brief risk interviews. The rules—including balance-based drawdown and minimum trade duration requirements—are described as clear and straightforward, though some mention the 1% risk limit for funded traders and news restrictions as...
Reviews1160
Sort by
TürkiyeReviews
3.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
condison
payout proccessing
3.0
User Friendliness
2.0
Payout Process
1.0
Customer Care
5.0
Trading Conditions
Reason
Breach Reason
Alpha Capital Group – Complaint Regarding Unfair Account Termination and Payout Rejection
Summary
Alpha Capital Group – Complaint Regarding Unfair Account Termination and Payout Rejection Hello, I have been trading with Alpha Capital Group (@AlphaCapitalUK) for approximately 3 years. During this time, I have purchased numerous accounts and received nearly $50,000 in total payouts. Last week, I requested a payout of approximately $1,800. However, at the end of the third business day, my payout request was rejected and all my accounts were terminated due to an alleged CID match. I was also accused of account sharing and group trading. I strongly deny these allegations. I appealed to the Risk Team and requested information about the matching accounts, along with supporting evidence. When I examined the screenshot they sent me from the MetaQuotes panel, I noticed that the account associated with my email address was account number 1493350. This account was the Phase 1 account assigned to me for a challenge I purchased on April 23, 2024. On April 25, 2024, I successfully completed Phase 1 and advanced to Phase 2. In other words, account 1493350 completed its purpose approximately 2.5 years ago and was subsequently removed by the company. What I don’t understand is this: How can an account that was assigned to me by the company approximately 2.5 years ago and removed after I completed the phase now be used as the basis for accusations of account sharing and group trading? I believe there has been a serious system error or an incorrect assessment. I have been trading consistently with this company for approximately 3 years and have regularly received payouts. Having received nearly $50,000 in payouts so far, why would I suddenly engage in account sharing and risk all my accounts and earnings? I asked the Risk Team to review this situation again and, if there really was any account sharing or CID matching, to provide me with accurate and concrete technical evidence supporting these allegations. In the PDF file attached below, I am sharing the email I received from the company, the account number associated with my email address in the MetaQuotes panel, and records showing when this account was created and closed. The PDF also includes screenshots showing that this account was removed by the company approximately 2.5 years ago and is no longer active. I kindly ask the Prop Firm Match team to carefully review the documents I have provided, contact Alpha Capital Group, and help ensure that this matter is reviewed again in a fair, transparent, and impartial manner. I also respectfully ask Alpha Capital Group’s management and CEO to thoroughly review this case once again. My intention is not to damage the company’s reputation. I simply want to resolve this issue with a firm I have been trading with for approximately 3 years and from which I have received numerous payouts. All I am asking is for this mistake to be corrected, my accounts to be reinstated, and the approximately $1,800 payout I rightfully earned to be paid to me. Thank you
Documents From Reporter
IndiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
2
1
I would just say one thing. ACG on top.
Please improve the payout process time.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MoroccoReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
the rules and price
nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
AlbaniaReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
3 months +
3
1
All
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MalaysiaReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
Everything is slow, the slowest payout prop firm, can take up to 2 to 3 business days and still end up rejecting your payout.
Slow payout processing, they dont pay you if you start making profits that cover back your challenges expenses. They will denied your payout by giving you some random nonsense, without any evidences support.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Less than 1 month
1
4
What I like most is the fast trade execution on MT5 and the competitive spreads across Gold (XAUUSD) and major pairs. The trading server performance is smooth with minimal slippage during active sessions.
The payout processing turnaround can take up to 2 business days, which is slightly longer compared to instant-payout firms. Clearer real-time notification emails directly from the dashboard during payout processing would also be a great improvement.
4.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
EthiopiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
1
There support team
Nothing so far
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CanadaReviews
3.0
Trader’s Satisfaction
$200K
2 Steps
N/A
0
Requesting a payout from an app is cool.
1% risk group
3.0
User Friendliness
2.0
Payout Process
2.0
Customer Care
5.0
Trading Conditions
GreeceReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
1 year +
1
4
Customer support and trading conditions on raw spread accounts
The 5 trading days rule to get the first payout.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
South AfricaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
3 months +
8
5
The transparency, fair rules, and reliable payouts. I’ve had multiple successful payouts without unnecessary complications, and I appreciate that the firm rewards disciplined and consistent traders.
The only thing I would say is that some of the rules and requirements can be quite strict, so they require traders to be disciplined and pay close attention to the terms. They normally put you on a 1% risk limit, when funded, which is fine as it makes you a better trader. Other than that, I’ve had a very positive experience with the firm.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
200 Loyalty Points Welcome Bonus.
Sign up free to claim points, unlock rewards, save favorite firms, and start earning more through reviews and platform activity.