CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1158
total reviews
5
805
4
208
3
37
2
11
1
97
4.4
1158
4.4
1158
40% off on Direct accounts
4.4
1158
40% off on Direct accounts
Traders consistently highlight Alpha Capital's competitive spreads, fast execution, and transparent rules as key strengths. The platform earns praise for tight spreads across gold, major FX pairs, and indices, with minimal slippage during active sessions. Many reviewers note the straightforward, balance-based drawdown structure and absence of hidden rules. Customer support—particularly via Discord—receives frequent commendation for quick, professional responses. Multiple long-term users report...
Reviews1158
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ItalyReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
1 year +
0
6
Initially, my experience with Alpha Capital Group was positive. I appreciated the opportunity to trade on a $100,000 qualified account after successfully passing the evaluation. The trading environment was straightforward, and my first payout of $473.60 net was approved, which initially gave me confidence in the company. Unfortunately, this positive impression changed significantly when both my accounts were terminated over alleged device-sharing violations, despite no changes to my trading setup or practices. I hope the firm will demonstrate the same professionalism during my appeal process and reconsider my case fairly.
What disappointed me the most was the sudden termination of both my $100,000 accounts over alleged device-sharing violations, shortly after my first payout of $473.60 was approved. I trade independently using only my personal PC and phone, without VPNs, VPS services, copy trading, or trading groups. My trading setup and practices have never changed. Despite this, my accounts were terminated based on CID identifiers allegedly linked to other customers, without providing detailed technical evidence that I could independently verify. Losing access to both accounts after investing significant time and effort was extremely frustrating. I believe traders deserve greater transparency and an opportunity to clarify potential technical misunderstandings before such serious decisions are finalized. I have submitted an appeal and hope for a fair resolution.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Alleged account sharing / third-party account management based on Client ID (CID) matches with other Alpha Capital Group customers.
Summary
Alpha Capital Group terminated my $100,000 qualified account and my second $100,000 evaluation account, alleging that two device identifiers (CIDs) associated with my accounts were also linked to other customers. I strongly dispute this allegation. I trade exclusively on my own, using my personal Windows PC and mobile phone. I do not use VPNs, VPS services, copy trading, trading groups, or third-party account managers. I have never shared my account credentials or allowed anyone else to trade on my behalf. Approximately 15 days before the termination, Alpha Capital Group approved my first payout of $473.60 net. My trading setup, devices, and operating practices have not changed since that approval. The termination notice provided two CID values but no detailed authentication timestamps, session records, or technical evidence that would allow me to independently verify the alleged connections with other customers. I reviewed and preserved my available MetaTrader 5 logs, which show a consistent personal trading environment. I believe this decision deserves further investigation, as I have never knowingly accessed another customer's account or allowed anyone to access mine. I have submitted a formal appeal and am awaiting the firm's response. I hope Alpha Capital Group will review the technical evidence and reconsider the termination of both accounts.
Documents From Reporter
October 15th, 2026
Hi there, To reaffirm our stance on this matter as just, I will refer to both the context of the situation and the relevant legislation throughout the contract which is signed by all users, yourself included, upon the commencement of the business partnership between our respective parties. The first clause we will reference is a part of our General Service Agreement and of our Prohibited Trading Strategies policy, which applies to your accounts through condition 9.1.8 and which explicitly states: "Account management services are not allowed, and all accounts and trades must be performed by the trader whose name is on the account." This policy operates in tandem to Condition 7.1 of the Agreement which permits Alpha to terminate and/or suspend a User's access to the Services where a User fails, or Alpha suspects that a User has failed, to comply with any term or provision of the Terms. With the above policies in mind, I would like to give a final recount of the events that have transpired. On October 8th, we identified and informed you of the access on your account from multiple devices which we believed were linked to multiple other users on our platform. This fact alone is sufficient to warrant the removal of services from your access; however, following your response a further investigation was conducted when it was discovered that your MT5 account had been accessed by 2 separate devices which had been linked to 3 other matched accounts for the same activity.Therefore, we can confidently conclude that your MT5 Account purchased with our firm, was accessed from another person based on the device links with other users. In this case, we have concluded that the above case facts have led to the suspicion that yourself as the user has failed to comply with all terms or provision of the terms by way of participating in account management activity, which has resulted in the action taken thus far. I would like to reiterate that the clauses that I have related to this particular case, were agreed upon at the beginning of the partnership, therefore, our enforcement of said policies is contractually justified.
RwandaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
What I liked most about Alpha Capital Group was the professionalism, transparency, and overall smooth experience. The platform is easy to use, the rules are clear, and the team is supportive and responsive when assistance is needed. I also appreciate how efficiently everything is handled, including the payout process.
So far, I haven’t had any major issues with the firm. If I had to mention one area for improvement, I would say that having even more flexibility and clarity around certain rules and processes would make an already good experience even better.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Reviews
5.0
Trader’s Satisfaction
$50K
2 Steps
1 year +
6
1
Express payment
There wasn't anything I didn't like.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PhilippinesReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Less than 1 month
1
2
What I liked the most is the supportive community and how approachable the ACG mods are. Everyone is easy to communicate with, and the community has helped me grow and become more disciplined as a trader. I also really appreciated how smooth and straightforward the payout process was, especially receiving my first payout within the stated
The only thing I liked the least was the payout processing time, which took around 2 days. It would be even better if payouts could be processed a little faste
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
1
1
Support: Discord support responds almost immediately.
The account frozen during payout processing causes us to lose active trading days.
5.0
User Friendliness
1.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
6 months +
8
3
During my 10 months in the funded phase, the spreads on major FX pairs CFDs and indices have remained incredibly tight.
While they always pay out, the processing time can take a bit. It would be amazing if Alpha Capital could transition to same-day or at least 24-hour payout processing to compete with some of the faster firms in the market.
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
SpainReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
3
7
The payout process
The news calendar
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
NigeriaReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
1 month +
1
1
Good trading conditions, an easy-to-use platform, and a payout process that worked well during my time with the firm.
The compliance process and the handling of my termination. After multiple successful payouts, I was accused of group trading based on CID/device data that I strongly dispute.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Alpha stated that its CID/device system detected seven devices associated with my account that were also associated with three other users. They concluded this indicated account management or group trading.
Summary
I completely dispute the allegation. I have only ever traded from my own Android phone and from my home and have never traded or managed another person's Alpha account. Alpha provided screenshots as evidence, but based on my own records, I believe the evidence was either seriously misinterpreted or, in my view, deliberately presented to support a conclusion that does not reflect my actual trading activity. The timing is also concerning: the termination occurred when I requested my 5th payout which in their rules offers progression toward the live stage. I have video evidence of my trading activity supporting my position. I have also seen other profitable Alpha traders publicly report similar CID/device or IP-related allegations. While I cannot independently verify their cases, the similarity to my experience is concerning. I strongly dispute Alpha's finding and believe my account was unfairly terminated.
Documents From Reporter
October 15th, 2026
Hi there, To reaffirm our stance on this matter as just, I will refer to both the context of the situation and the relevant legislation throughout the contract which is signed by all users, yourself included, upon the commencement of the business partnership between our respective parties. The first clause we will reference is a part of our General Service Agreement and of our Prohibited Trading Strategies policy, which applies to your accounts through condition 9.1.8 and which explicitly states: "Account management services are not allowed, and all accounts and trades must be performed by the trader whose name is on the account." This policy operates in tandem to Condition 7.1 of the Agreement which permits Alpha to terminate and/or suspend a User's access to the Services where a User fails, or Alpha suspects that a User has failed, to comply with any term or provision of the Terms. With the above policies in mind, I would like to give a final recount of the events that have transpired. On September 30th, we identified and informed you of the access on your account from multiple devices which we believed were linked to multiple other users on our platform. This fact alone is sufficient to warrant the removal of services from your access; however, following your response a further investigation was conducted when it was discovered that your MT5 account had been accessed by 23 separate devices which had been linked to 157 other matched accounts for the same activity.Therefore, we can confidently conclude that your MT5 Account purchased with our firm, was accessed from another person based on the device links with other users. In this case, we have concluded that the above case facts have led to the suspicion that yourself as the user has failed to comply with all terms or provision of the terms by way of participating in account management activity, which has resulted in the action taken thus far. I would like to reiterate that the clauses that I have related to this particular case, were agreed upon at the beginning of the partnership, therefore, our enforcement of said policies is contractually justified.
AustriaReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
-
-
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
October 15th, 2026
Hi there, To reaffirm our stance on this matter as just, I will refer to both the context of the situation and the relevant legislation throughout the contract which is signed by all users, yourself included, upon the commencement of the business partnership between our respective parties. The first clause we will reference is a part of our General Service Agreement and of our Prohibited Trading Strategies policy, which applies to your accounts through condition 9.1.8 and which explicitly states: "Account management services are not allowed, and all accounts and trades must be performed by the trader whose name is on the account." This policy operates in tandem to Condition 7.1 of the Agreement which permits Alpha to terminate and/or suspend a User's access to the Services where a User fails, or Alpha suspects that a User has failed, to comply with any term or provision of the Terms. With the above policies in mind, I would like to give a final recount of the events that have transpired. On September 28th, we identified and informed you of the access on your account from multiple devices which we believed were linked to multiple other users on our platform. This fact alone is sufficient to warrant the removal of services from your access; however, following your response a further investigation was conducted when it was discovered that your MT5 account had been accessed by 23 separate devices which had been linked to 99 other matched accounts for the same activity.Therefore, we can confidently conclude that your MT5 Account purchased with our firm, was accessed from another person based on the device links with other users. In this case, we have concluded that the above case facts have led to the suspicion that yourself as the user has failed to comply with all terms or provision of the terms by way of participating in account management activity, which has resulted in the action taken thus far. I would like to reiterate that the clauses that I have related to this particular case, were agreed upon at the beginning of the partnership, therefore, our enforcement of said policies is contractually justified.
Reviews
5.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
Support Team
Everything is great
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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