CEO
Country
United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1164
total reviews
5
811
4
209
3
38
2
11
1
95
Traders consistently highlight Alpha Capital's reliable payout system, with many reporting successful withdrawals after completing a risk interviewātypically processed within 48 hours. Reviewers frequently mention tight spreads, fast execution on MT5, and transparent rules with no hidden restrictions. The customer support team, particularly on Discord, receives praise for quick responses and professionalism. Several long-term users report multiple payouts over 1-3 years without issues,...
Reviews1164
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NigeriaReviews
1.0
Traderās Satisfaction
$50K
2 Steps
N/A
0
....
The fact that I followed all rules, received three payouts, and was suddenly banned over a minor issue that I had already clarified. And when i did buy the challenge , they had a rule to refund with first payment but they changed it to become after the 4th payout.
2.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
2.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Banned after a "risk interview" accused of not explaining my strategy in enough depth
Summary
šØ Traders BewarešØ šØ Traders Beware ā My Experience with *ALPHA CAPITAL* šØ I passed ALPHA CAPITAL's challenges (2 x 50K accounts), followed all the rules, and successfully received three payouts. But when I requested another withdrawal, they banned me after a so-called "risk interview." š¹ The Reason? During the interview, they asked me to place a trade risking 0.5%. I didābut forgot to manually set a stop loss at that moment. However, I knew exactly where it should be and even emailed them afterward to clarify. Thereās no way to risk 0.5% without a stop loss level in mind. I also explained my strategy in full detail, showing exactly how I took my last trade on a chart. Yet, they still claimed I didnāt go deep enoughāeven after I asked if I should explain more, and the interviewer said it was fine. š¹ Why Now? I already have $486 in my account and a pending $814 payoutāwhich conveniently got flagged. Now I wonderāwas this a misunderstanding ??? or just an excuse to block a prof
Documents From Reporter
March 18th, 2025
Hi there, Please understand that these risk interviews are implemented to mitigate risk on our side. As a business in this industry, we have seen a significant rise in traders using account management systems and false identifications. During your interview, you were asked multiple trading-related questions, including an explanation of your strategy on your Alpha account. The responses lacked the necessary detail and depth, raising concerns as they did not align with your account history. Additionally, we conducted a simple risk exercise suited to your experience level. You were instructed to open a position risking 0.5% of the account balance on a familiar asset. However, the position you opened posed an infinite risk to the $200,000 account due to the absence of a stop loss, despite confirming to our team that you were confident in your trade setup. To maintain the integrity of our company and remain impartial to all traders, the decision to remove our services from you remains final. Kind regards, Alpha Capital Group UK
MoroccoReviews
5.0
Traderās Satisfaction
$10K
2 Steps
6 months +
4
2
I liked the company's long-term vision and strategy. They seemed to be on a strong growth trajectory
Overall, I've been very satisfied with my experience at Alpha Capital Group. There's nothing specific that I disliked.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
5.0
Traderās Satisfaction
$50K
2 Steps
Less than 1 month
1
3
the staff, they are the best people out there and they are 100 percent fair towards their traders
payout time, maybe they can decrease their payout time from 2 business day to one, rest everything is perfect
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MalaysiaReviews
5.0
Traderās Satisfaction
$5K
2 Steps
N/A
0
Service
price
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
United KingdomReviews
5.0
Traderās Satisfaction
$50K
2 Steps
N/A
0
staff are friendly and helpful always
nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
1.0
Traderās Satisfaction
$10K
2 Steps
1 month +
0
2
They disabled my account without any proof and said u involved in third party payment I give all proofs with kyc complete and ask for a interview they no response they eat my hard earn money please be aware high request. They don't response my chat said go for email I email but no response I complete Kyc all verified certificates in dashboard they disabled my account so I have no access to open a dashboard.
Reputation
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
NigeriaReviews
4.0
Traderās Satisfaction
$10K
2 Steps
N/A
0
Their trading conditions. They offer low spreads and commissions.
The swap fees. I can't hold a trade overnight without getting a negative swap fee
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
United StatesReviews
5.0
Traderās Satisfaction
$200K
2 Steps
6 months +
4
2
Quick payouts
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MexicoReviews
5.0
Traderās Satisfaction
$200K
2 Steps
1 month +
8
4
they always keep their promises
I didn't like that they didn't have the on-demand payout option, but now they do. Thanks!
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
RomaniaReviews
5.0
Traderās Satisfaction
$100K
2 Steps
1 month +
6
3
They are on time
nothing so far
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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