CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
4.4
1066
total reviews
5
734
4
208
3
35
2
10
1
79
4.4
1066
10K account for $40, excluding Alpha Direct
4.4
1066
10K account for $40, excluding Alpha Direct
Reviews1066
Sort by
BrazilReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
I have indisputable proof today I have come to believe that alpha capital is a SCAM. I was banned by them saying I was doing group trading, which is a big lie, I've never done that kind of trading. A few days later they sent me an email saying that there had been an error and that I should contact them for a new verification. I got in touch and WEZZ did the verification and came up with the result that my account had been banned by mistake and gave me access back, so I asked them for access to my funded account because it had already been approved a...
1 Month +
0
1
nothing
support treats you with debauchery and ignorance
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
breach by group negotiation
Summary
they banned my account saying that i made a group negotiation, it's completely a lie, a farce... i sent the screenshot where they recognize their own mistake and don't solve anything and they banned me from discord and support email without any chance of complaint
Documents From Reporter
August 20th, 2024
Hi there Our systme monitors IP addresss and CIDs for every single access to both accounts, placing/amending a trade and logging to the trader dashboard or making a payment. All are cross refenced to flag dupliceta when more than one individual is using the same device to access multiple accounts. This is a clear breach of our T&Cs under our Group trading/ Account management & KYC policy. A Device CID is a unquie ID given to every device, mobile, PC, Ipad etc, there should under no circumstnaces be the same device used to access 2 seperate individuals accounts at any point in time. We understand you may be frustrated with this outcome, however, we must ensure safe practises. All clients must follow the rules of terms of services in order to continue to use our services. We wish you the very best in your trading journey kind regards,
KenyaReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
Alpha capital group is a great propfirm,what I like most is their payout process,its so fast and reliable.
N/A
0
3.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
United KingdomReviews
4.0
Trader’s Satisfaction
$200K
2 Steps
The pricing of this firm is very competative compared to other firms which makes it very enticing especially with the discounts alpha provide, only issues is trading conditions arent the greatest
N/A
0
Pricings and discounts, engaging community in discord
trading conditions
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
3.0
Trading Conditions
MoroccoReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
For more than six months I have been trading in Alpha Capital. It is a very wonderful company. I have not encountered any problems during these six months, and the withdrawals arrive on time.
6 Months +
7
1
Everything is very good
Everything is very good
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MoroccoReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
I had no issue buying the account or setting it up in MT5. Overall good spreads tho Gold tends to vary, most I've seen is half a pip 0.5 ( SELL 2022 - BUY 2022.48 ). For me it's pretty wide but some people would say it's normal. I passed challenge around christmas period, so I had to wait more than the 5 days to receive my funded account. But typically it only takes 5 days maximum. They didn't send me the e-mail of the contract so you have to log in daily in the website to sign it, then they will send you your funded details. I've not yet reached ...
Less 1 Month
0
2
I like the dashboard, their constant presence in the discord to answer questions, no commissions in trades.
Spreads sometimes like I mentioned in Gold, not always but rarely. They don't email you your account details until you connect to the dashboard, even to sign the contract you'll find it in the website, so check regularly.
3.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
South AfricaReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
Alpha capital group staff are amazing, i had a few technical issues when they did the migration over to the new server, Lukasz helped me out with such ease, when i passed my phase 2 of the challenge and after 24 hours i reached out to Sandi and she escalated my matter and got KYC and received my credentials. I did not know how the payout request worked and reached out to Alpha capital and got in touch with Pradeep. He explained that there is a payout date allocated to each user and come the date on the payout tab you can request your payout. I r...
Less 1 Month
1
1
Spreads are amazing. The staff know what they are doing and provide value.
The payout time
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
BulgariaReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
Alpha Capital no longer allow trading during high impact news even for existing accounts. I purchased account in their prop exactly because they allowed high impact news trading and now I can't execute my strategy. They changed the rule quietly and nor updated their site FAQ, nor they notified the customers via email or other method. They announced this change only in their Discord, which is unacceptable, because there is no way to know for this change if you don't follow their Discord. The support is especially arrogant and rude to the customers ...
N/A
0
Low spreads Low fees Many trading pairs MT5 and CTrader options Low comissions
High SWAP fees Rude and arrogant support Trading rules changes even for already purchased challenges No notifications for major changes like trading rules changes
4.0
User Friendliness
4.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
MalaysiaReviews
4.0
Trader’s Satisfaction
$50K
2 Steps
The speared and execution's is good but the time to transition to the real funded account is taking too much time and hope they can reduce the time. Their website are also not user friendly but other than that all good
Less 1 Month
0
3
the management team will talk to you if any breach is occur and you would like to dispute on that
max lot restriction
2.0
User Friendliness
3.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
South AfricaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
I love this firm's swiftness in execution, no commission or fees. They provide industry standard spreads, very helpful customer care and the 14 days payout system they have in place is great. Would definitely recommend them to anyone.
Less 1 Month
0
2
The fact that they have no commission on their trades.
They took time to give me the funded login credentials.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NigeriaReviews
3.0
Trader’s Satisfaction
$5K
2 Steps
"I've been trading with Alpha Capital, a prop firm, and have mixed feelings about my experience. On the positive side, their customer care has been decent, not outstanding but not bad either. I appreciate the effort they put into responding to my queries. However, the trading conditions leave much to be desired. Specifically, the slippage can be quite high, reaching up to 12 pips on GBP/USD, which has resulted in significant losses for me. On the bright side, their user interface is intuitive and easy to navigate, making it a pleasure to use. Overal...
Less 1 Month
0
4
Their website
Their slippage
5.0
User Friendliness
5.0
Payout Process
3.0
Customer Care
1.0
Trading Conditions