4.7
1330
4.7
1330
10% off + credits equivalent to free account of the same size if reaching payout on all accounts except 100K High Stakes account (first order only)
4.7
1330
10% off + credits equivalent to free account of the same size if reaching payout on all accounts except 100K High Stakes account (first order only)
Traders consistently highlight The5ers' tight spreads, reliable execution, and straightforward payout process. Many report receiving payouts within 2-4 business days with no hidden hurdles, and several note appreciating the "no hidden rules" approach. The responsive customer support team receives frequent praise for quick problem resolution. The evaluation structure and scale-up plan are seen as trader-friendly, with clear rules that make it easier to plan strategies. Trading...
Reviews1330
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4.7
PhilippinesReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Less than 1 month
1
3
Spreads are superb!
Maybe their processing speeds of their payout. They could improve it by making it within 24 hours, not days.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
IndiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 year +
1
1
Rules
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
IndiaReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
Less than 1 month
1
3
What I like most about The 5ers is the helpful customer support and fair trading conditions. The team has been supportive, and the trading environment feels clear and trader-friendly. My first payout arrived within 3 working days after I requested it on Friday, which made the experience even better. I’m grateful to be trading with a firm that supports its traders and encourages long-term growth.
The two areas I liked least were the time it took to receive my live-phase account and the payout processing time. It took around 36 hours for my live account to arrive. Although the risk team approved my payout request on the same day, the funds arrived 3–5 days later. Clearer updates and a faster overall process would make the experience even better.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
CambodiaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
1 month +
1
1
Customer support
also part of customer support, i think they need to improved how AI assistant react to customer response
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
VietnamReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
No
No
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
4.7
PakistanReviews
4.0
Trader’s Satisfaction
$2.5K
2 Steps
N/A
0
ACCOUNT SPREAD
ABCD
3.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
4.7
Reviews
1.0
Trader’s Satisfaction
$100K
2 Steps
1 year +
0
0
Unfortunately, after what happened to me, I cannot honestly say there is anything I liked most about this firm. Whatever positive experience I had before was completely overshadowed by the way my case was handled. I contacted their support specifically to clarify the Risk Management interview deadline because I was ill. Their representative told me that the five-business-day requirement was for scheduling the interview, not attending it. I relied on that guidance. The company later interpreted the requirement differently, cancelled my interview, permanently closed my account and denied my pending payout. Most importantly, they later acknowledged that there had been miscommunication from their own support representative, but I was still made to bear the full consequences. I did not refuse the interview or verification. I actively sought clarification and was willing to attend and verify everything about my account. Therefore, based on my personal experience, I cannot identify anything positive that outweighs the way this situation was handled. Trust, consistency and fairness are extremely important to me when choosing a prop firm, and this experience destroyed my confidence in The5ers.
What I disliked most was the lack of fairness and accountability when their own support team provided me with incorrect guidance. I was ill when I received the Risk Management interview request, so I proactively contacted The5ers Live Chat to make sure I understood the five-business-day requirement correctly. I specifically asked whether I only needed to schedule the interview within five business days or whether the interview itself had to be completed within that period. Their representative clearly told me: “The 5 days mentioned are for scheduling the call and not for attending.” I relied on that information and booked my interview accordingly. Later, The5ers cancelled the interview, permanently closed my account and denied my pending payout because they said the interview itself should have been completed within those five business days. What disappointed me most is that they later acknowledged in writing that there had been miscommunication from their own support representative, but still refused to give me another opportunity to complete the interview. I never refused verification and never tried to avoid the interview. I contacted support specifically because I wanted to comply. I was also willing to attend a new interview immediately and provide any verification required. In my experience, it was extremely unfair that I suffered the full consequences of guidance that their own representative provided and that the company later acknowledged was a miscommunication. This completely destroyed my trust in the firm. Accountability should work both ways: traders are expected to follow the rules, but a company should also take responsibility when its own support guidance contributes directly to a trader’s situation.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Risk Management interview not completed within the required 5-business-day window
Summary
My payout of $1,481.50 was denied after The5ers permanently closed my account because they stated that my Risk Management interview was not completed within their required five-business-day window. However, before booking the interview, I had contacted The5ers Live Chat specifically to clarify this requirement because I was ill. Their support representative told me: “The 5 days mentioned are for scheduling the call and not for attending.” I relied on that clarification and scheduled an available interview date. The5ers later cancelled the interview and informed me that their actual requirement was for the interview itself to be completed within five business days. The5ers subsequently acknowledged in writing that there had been miscommunication from their own support representative, but they still permanently closed my account and denied the entire pending payout of $1,481.50. I did not refuse or avoid the interview. I had actively contacted support for clarification, followed the
Documents From Reporter
4.7
South AfricaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Less than 1 month
1
1
The Support Team plus How quick the Payout was. They deliver even on weekends, something i never thought they will.
That they don't have calendar view of my Trades. I don't know if I am the one who can't find it. But if I could have it. It would make my World.
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.7
KenyaReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
N/A
0
scale up
they changed their big accounts to 8% max DD and 4% DD, from 10%/5%
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
4.7
ItalyReviews
5.0
Trader’s Satisfaction
$125K
2 Steps
1 month +
2
4
What I appreciate most is the operational freedom: the trading conditions make you feel like you're trading a personal account, even with the required rules in place. The checks they run are there to verify there's a real trader behind the account, and once you clear them, payments come through reliably.
The one area I'd like to see improved is communication during the payout review process. The compliance checks themselves make sense, but the internal timeframes and criteria aren't always clearly communicated up front, so a payout can take longer than the stated estimate without much visibility into why. A bit more proactive communication during that waiting period would make the experience smoother.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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