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4.2
PKReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Hola Prime has proven to be a reliable prop firm with strong customer support that truly stands out. From my experience, their team is responsive, professional, and quick to resolve queries, which makes trading with them much smoother. The payout process is fast and efficient, ensuring traders receive their profits without unnecessary delays. This builds confidence and trust in the firm’s operations. The platform itself is user‑friendly, and the overall environment feels supportive for traders at different levels. While spreads can sometimes be an i...
1 Month +
1
1
customer support
spread
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.2
ITReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Really smooth and nice experience, I really appreciated the way the team at Hola Prime handled things; they were polite and helpful, and super punctual in scheduling the interview call and the KYC process.
N/A
0
SPEED
maybe the dashboard style.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.2
KHReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
I'm trading XUAUSD and i feel in love with the spreads, eventhough during the volatile time the spread stays stable, moreover customer service is good and payout time is fast.
1 Month +
0
1
Fast payout and spread
No
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
4.2
PHReviews
5.0
Trader’s Satisfaction
$2K
2 Steps
I had a great experience with Hola Prime. The platform was easy to use, and the overall process was smooth. Customer support was responsive whenever I had questions, and everything worked as expected. Based on my experience.
N/A
0
I had a positive experience with their customer service and the overall quality of the platform.
I didn't encounter any major problems during my experience.
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 31, 2026
Dear Shaina, Thank you for your wonderful feedback and for being a valued part of the Hola Prime community. We're delighted to hear that you had a great experience with Hola Prime and found our platform easy to use. It's great to know that the overall process was smooth and that our support team was able to assist you promptly whenever you had questions. Providing a seamless trading experience backed by responsive customer support is something we continuously strive for, and your feedback reassures us that we're on the right track. Thank you once again for your trust and kind words. We look forward to continuing to support you and wish you every success in your trading journey with Hola Prime. Warm Regards, The Hola Prime Team
4.2
ZAReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
Just got my first ever payout with Hola Prime! 🎉 Big shoutout to Aiden, who handled my KYC interview. He was super friendly, professional, and made the whole process smooth and relaxed. Great experience so far...looking forward to what's next!
Less 1 Month
0
1
Fast and straightforward KYC process. Friendly support team that's easy to talk to. Clean, easy-to-use dashboard. Quick account activation. Transparent rules with no hidden surprises. Simple challenge structure. The most important one...PAYOUT WITHIN HOURS NOT DAYS!
Honestly haven't yet found anything disliking besides that the 200k's 2 step plan DD is reduced by 1% and MD is reduced by 2% (I'm not affected at all just thought i should say)
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 31, 2026
Dear Munashe, Thank you for sharing your experience and for being a valued member of the Hola Prime community. Congratulations on receiving your first payout! We're thrilled to hear that your experience has been a positive one from the very beginning. It's especially rewarding to know that Aiden made your KYC interview smooth, professional, and comfortable, as we strive to ensure every interaction reflects the level of support our traders deserve. Your feedback means a great deal to us and motivates our team to continue delivering a seamless and reliable trading experience. We appreciate your trust in Hola Prime and are excited to be part of your trading journey. Thank you once again for your kind words. We look forward to supporting you in the milestones ahead and wish you continued success with Hola Prime. Warm Regards, The Hola Prime Team
4.2
PKReviews
1.0
Trader’s Satisfaction
$25K
2 Steps
I have never experienced anything like this in my years of trading. Hola Prime flagged my account (ID: 300XXXX) for a "2% risk limit rule violation" – but here’s the catch: I didn’t actually lose 2% of my account. When I asked for clarification, their support agent ("C****") told me that the breach was triggered because my Stop-Loss distance (not my realized loss) exceeded 2%. According to them, even if you accidentally move your SL while adjusting it with your mouse – and the trade never hits that level – your account is immediately breached. Whe...
N/A
0
Dashboards
rule that does not exist anywhere in their articles.
5.0
User Friendliness
3.0
Payout Process
3.0
Customer Care
2.0
Trading Conditions
Reason
Breach Reason
The firm (via support agent C****) stated your account was breached due to a "2% risk limit rule violation." The support agent provided this formula to explain the breach : "Risk = |Entry Price − Stop Loss| × Lot Size × Contract Size"
Summary
The breach was not triggered by an actual realized loss (your trade's Profit/Loss had not reached -2%). Instead, the firm enforced a rule based on the potential risk defined by your stop-loss distance. Your account was breached because the parameters you set on the trade—specifically the distance between your entry price and stop-loss, multiplied by your lot size and contract size—exceeded 2% of your account balance. The support agent confirmed this interpretation directly: "It is correct. Usually, SL is not applied while you are still adjusting it. But, still we consider being more careful." This means the firm's system flagged and closed your account for exceeding the risk limit before the stop-loss was hit or any significant loss occurred. The rule is documented on Hola Prime's website as a hard breach rule : "Máximo riesgo por idea de inversión: 2% del saldo inicial" (Maximum risk per trade idea: 2% of the initial balance)
Documents From Reporter
July 31, 2026
Dear Kaab, Thank you for taking the time to share your concerns. We would like to clarify that the breach on your account was correctly triggered following a detailed risk assessment in line with our 2% Risk Rule. As per our review, positions in your account exceeded the maximum allowable risk limit defined for your account. Under the 2% Risk Rule framework, the total risk exposure per trade idea must remain within the prescribed limit at all times. In this case, the exposure exceeded the permitted threshold, resulting in a breach. The purpose of the 2% Risk Rule is to evaluate the maximum potential risk a trade exposes the account to, rather than the realized profit or loss. We would also like to clarify that the 2% Risk Rule itself is publicly available within our Trading Rules. While the rules define the maximum permissible risk per trade idea, the calculation of risk exposure follows established industry risk management principles and is derived from objective trading data. We would also like to highlight that this assessment is based solely on objective risk calculations derived from execution data and is applied consistently across all accounts to ensure fair enforcement of our policies. Following this review, the decision remains final in accordance with our trading rules. If you require any further clarification regarding the 2% Risk Rule or how risk aggregation is applied, our team remains available and happy to assist. Kind regards, Hola Prime Team
4.2
ITReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
with holaprime everithing is different. it s a perfect environement for a professional trader and the support team is on point. i m going to take my first payout with them and it s all perfect
Less 1 Month
1
2
i think the y are the faster prop firm about customer care
nothing my expirience with them is perfect
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 31, 2026
Dear Stafan, Thank you for your wonderful feedback and for being a valued part of the Hola Prime community. We're delighted to hear that Hola Prime has provided you with a trading environment that meets your expectations as a professional trader. Creating a seamless, reliable, and trader-focused experience is at the core of what we do, and it's rewarding to know that our support team has been there to assist you whenever needed. We're also excited to hear that you're approaching your first payout with confidence. We strive to make every stage of the trading journey smooth and transparent, and your positive experience means a great deal to our team. Thank you once again for your trust and kind words. We look forward to supporting you through many more milestones and wish you continued success in your trading journey with Hola Prime. Warm Regards, The Hola Prime Team
4.2
ZAReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
Great support team, and excellent trading conditions. Honestly the best prop firm out there. Overall the trading conditions are great, the trading platform is great as well.
1 Month +
1
3
Excellent customer service and payout speed
KYC Interview required before first payout
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 31, 2026
Dear Tumi, Thank you for your amazing feedback and for being a valued part of the Hola Prime community. We're delighted to hear that you’re enjoying our trading conditions, platform, and support. Providing a professional and seamless trading experience remains our priority, and your kind words motivate us to keep delivering the best for our traders. Thank you for your trust in Hola Prime. We look forward to supporting you throughout your trading journey. Warm Regards, The Hola Prime Team
4.2
BRReviews
5.0
Trader’s Satisfaction
$2K
2 Steps
Uma ótima experiência, gostei muito e espero continuar sempre utilizando a Hola prime, gosto da transparência e suporte que sempre me ajudam. Pagam tudo certo e agradeço muito. Translation: A great experience. I really enjoyed it and hope to continue using Hola Prime. I appreciate their transparency and the support team, who are always there to help me. They process payments correctly, and I'm very grateful for that.
N/A
0
Transparência e suporte. Translation: Transparency and support.
Nada que eu não gostei Translation: Nothing that I didn't like
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 24, 2026
Dear Davi, Thank you for your wonderful feedback and for being a valued part of the Hola Prime community. We're delighted to hear that you've had such a positive experience with us. Transparency, reliable support, and a seamless trading experience are values we strive to deliver every day, so it's incredibly rewarding to know they've made a difference in your journey. We're also pleased that our payout process has met your expectations. Providing a smooth, reliable, and trustworthy experience for our traders remains one of our top priorities. Thank you once again for your trust and kind words. We look forward to continuing to support you and wish you continued success in your trading journey with Hola Prime. Warm Regards, The Hola Prime Team
4.2
PHReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
A hard breach was detected upon funded stage because I was not able to put SL when i exited the trade (Im used to monitor my trades & manually exit). They reached out proactively and unbreached my account given that I will follow the rules next time. Now tell me that's not client retention at its finest. Kudos to the team!
Less 1 Month
1
2
Proactive support team
N/A
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 24, 2026
Dear Val, Thank you for taking the time to share your experience and for your thoughtful feedback. We're delighted to hear that our team was able to assist you and provide the support you needed. While our trading rules are designed to ensure a fair and consistent environment for all traders, we also believe in carefully reviewing individual situations and working towards the right outcome whenever appropriate. We appreciate your understanding and your commitment to following the applicable trading requirements going forward. It's great to know that our team's proactive approach and dedication to supporting our traders made a positive impression. Thank you once again for your kind words and recommendation. We wish you continued success in your trading journey with Hola Prime! Warm Regards, The Hola Prime Team
4.2
93
total reviews
5
66
4
9
3
3
2
1
1
14
4.2
93
20% off all accounts (except 2K accounts)
4.2
93
20% off all accounts (except 2K accounts)
