CEO
Trustpilot
Date Created
Years in Operation
4.3
164
total reviews
5
124
4
14
3
3
2
1
1
22
4.3
164
4.3
164
20% off all accounts
4.3
164
20% off all accounts
Traders consistently praise Hola Prime's fast payout processing, with multiple reports of funds arriving in under 10 minutes. The firm earns strong marks for transparent rules with no hidden requirements, affordable pricing, and responsive 24/7 customer support. Many traders appreciate the flexibility to trade news and hold positions over weekends, calling the rules realistic and swing-trader friendly. The platform's clean dashboard and stable trading conditions also receive frequent...
Reviews164
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4.3
DenmarkReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Less than 1 month
0
4
The evaluation process was straightforward, the dashboard was easy to use, and customer support was generally responsive. I was also able to generate profits on the account without issues related to execution.
My biggest concern was the application of the 2% risk rule and the lack of transparency surrounding the breach determination. Despite requesting a detailed breakdown of how my partial closes and position management were calculated, I did not receive a clear explanation. The payout denial and limited clarification significantly reduced my confidence in the firm’s processes.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Reason
Breach Reason
Alleged breach of 2% risk rule due to aggregated XAUUSD positions
Summary
My account was flagged for allegedly exceeding the firm’s 2% risk rule on XAUUSD positions. The trades were part of the same trade idea and were actively managed through partial closes and position reductions. I disputed the assessment because my understanding was that reducing exposure through partial closures lowered risk rather than increased it. I requested a detailed calculation showing how the breach was determined, but I did not receive a transparent breakdown explaining how the partial closes were counted or how the total exposure exceeded the limit. As a result, my payout of approximately $10,343 was denied.
Documents From Reporter
May 29th, 2026
Dear Feven, Thank you for sharing your feedback. We understand that payout-related decisions can be disappointing, especially after achieving strong account performance. We would like to clarify that the review of your XAUUSD activity was conducted thoroughly by our Risk and Compliance team in accordance with the firm’s 2% Risk Rule and Trade Idea policy. The evaluation included the total combined exposure of the positions while active, including scaling, partial closes, and overall position management. We also want you to note that a detailed explanation, including the relevant breakdown of the exposure calculation and the basis for the breach determination, was communicated to you clearly via email during the review process. Our team made every effort to address your concerns transparently and explain how the rules were applied to the trades in question. All trading rules and risk parameters are publicly available and are enforced consistently across all accounts to maintain fairness and compliance within the program. While we respect your perspective and appreciate your feedback, the decision regarding the breach was made in line with the established policies and communicated accordingly. We wish you all the best in your future trading journey. Best Regards, Hola Prime
4.3
United KingdomReviews
5.0
Trader’s Satisfaction
$10K
Instant
1 month +
1
3
Easy to communicate with the customer service team and fast payout
If I was being super picky probably the 20% consistency rule on the instant account but it get make up for this with there exceptional customer service.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
May 26th, 2026
Dear Harvey, Thank you for sharing your wonderful experience with Hola Prime! We’re delighted to hear that our support team has been able to assist you quickly across all channels. It’s also great to know that the quick payout process has added value to your journey. We truly appreciate your honest feedback regarding the consistency rule as well; insights like these help us continue improving our trader experience. Wishing you continued success ahead! Warm Regards, Hola Prime
4.3
United StatesReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Less than 1 month
0
6
fast payout
Unclear and constantly changing 2% rule.
4.0
User Friendliness
5.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
May 25th, 2026
Dear Jacquelyn, Thank you for taking the time to share your feedback. We understand your frustration regarding the repeated account reviews and the actions taken on your accounts, and we appreciate the opportunity to clarify the situation. Following a comprehensive review of the account activity, the breach was determined based on a violation of the mandatory Stop Loss requirement. As outlined in our trading rules, a Stop Loss must be placed within 3 minutes of opening a trade or before the position is closed, whichever occurs first. This requirement applies to all trades regardless of position size, instrument traded, trade duration, or whether the trade resulted in profit or loss. We would also like to clarify that the 2% risk rule and the Stop Loss requirement are separate policies within our risk framework. Account reviews and compliance checks are based on trade execution and rule adherence, not on account profitability. The suggestion that rules are enforced differently when traders are profitable is incorrect, as the same compliance standards are applied consistently across all accounts. Regarding your concerns about trade ideas and instrument exposure, all account actions are determined after a detailed review of trading activity, including trade structure, execution timing, risk exposure, and compliance with the agreed trading terms. We have previously shared explanations regarding the account actions via email and also attempted to connect with you directly to provide additional clarification. Our support team remains available should you wish to discuss the matter further. Best Regards, Team Hola Prime
4.3
PhilippinesReviews
4.0
Trader’s Satisfaction
$2K
2 Steps
N/A
0
Costumer support is super fast to respond.
Different types of pay out style.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
May 26th, 2026
Dear Reynald, Thank you for sharing your feedback with us! We’re glad to hear about your experience with us. We also appreciate your suggestion regarding the margin rule for scalping. Feedback like this is valuable to us, and we’ll make sure it is shared with the relevant team for consideration. Thank you once again for your support and trust in Hola Prime. We’re committed to continuously improving the trader experience! Warm Regards Hola Prime
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