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CEO
País

Reino Unido
Trustpilot
N/A
Fecha de creación
Años en operación
4.4
1104
total de reseñas
5
772
4
205
3
35
2
11
1
81
4.4
1104
50% de descuento en cuentas Direct
4.4
1104
50% de descuento en cuentas Direct
Reseñas1104
Ordenar por
JordaniaReseñas
1.0
Satisfacción del trader
$200K
2 pasos
I regret to share my experience with Alpha Capital, an online prop firm that unfortunately led to a distressing outcome. Despite weeks of communication, I was abruptly banned without a valid explanation, resulting in significant financial losses. The lack of transparency and sudden termination raise serious doubts about the integrity and legitimacy of this firm. My belief is that this may be indicative of questionable practices. I caution individuals to exercise caution when engaging with Alpha Capital to avoid potential financial risks and complica...
N/A
0
The promo code
Customer service communication
1.0
Facilidad de uso
1.0
Proceso de pago
1.0
Atención al cliente
1.0
Condiciones de trading
Motivo
Motivo de la infracción
Kyc breach
Resumen
They gave no reason other than a “kyc breach”
Documentos del denunciante
8 de mayo de 2024
Hello Wafa, It was identified that your KYC was declined due to Third Party interference, there was a male attempting to complete the KYC process even though your account belongs to a female. This is a breach of our Guidelines. As stated within our FAQS - During the KYC process, it is mandatory that the account holder personally completes the KYC requirements. This ensures that we stay compliant with our security protocols. Any attempt to circumvent this requirement will be considered a breach of our terms and conditions. https://help.alphacapitalgroup.uk/en/articles/8420532-what-documentation-is-required-for-an-analyst-account Warm Regards, Alpha Capital Group
NoruegaReseñas
1.0
Satisfacción del trader
$50K
2 pasos
Alpha Capital Group I bought recently a couple of prop firm accounts with this firm, passed them. Same day I was awaiting onboarding for my master account I was denied because of their rule for "3rd party payments". You cannot issue card payments where cards are not in your name. I bought the accounts 05/06, which was last month. This rule about Third Party Payments was added last week, making this a invalid rule for my account without notifying me. I'm funded with BlueGuardian, FundingPips and I've never had this issue in my life with Third Party ...
N/A
0
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Alpha Capital Group I bought recently a couple of prop firm accounts with this firm, passed them. Same day I was awaiting onboarding for my master account I was denied because of their rule for "3rd party payments". You cannot issue card payments where cards are not in your name. I bought the accounts 05/06, which was last month. This rule about Third Party Payments was added last week, making this a invalid rule for my account without notifying me. I'm funded with BlueGuardian, FundingPips and I've never had this issue in my life with Third Party Payments. Dont recommend this firm to anyone, highly unprofesional. Support is not willing to respond to anything, same goes with tickets on email. They are just spamming me to provide the last 4 numbers of my card to issue a refund of the original amount I paid for the account, without any compensation. I took this issue up in they're discord, I got immediately banned. Dont go here.
1.0
Facilidad de uso
1.0
Proceso de pago
1.0
Atención al cliente
1.0
Condiciones de trading
IndiaReseñas
5.0
Satisfacción del trader
$100K
2 pasos
Alpha Capital Group UK . Their team is highly knowledgeable, offering tailored financial solutions and outstanding support. They prioritize client satisfaction, ensuring transparency and efficiency in every interaction. Their dedication to excellence makes them a trusted partner for financial success. Highly recommended for anyone seeking reliable services!
N/A
0
They take the time to understand individual client needs, delivering tailored solutions with exceptional attention to detail. Their transparency, efficiency, and proactive communication build trust, making the entire experience seamless and rewarding.
While Alpha Capital Group UK excels in many areas, one aspect that could be improved is their response time during peak periods. At times, delays in communication can occur, which might affect urgent matters. Streamlining this process would enhance their already excellent client experience.
5.0
Facilidad de uso
4.0
Proceso de pago
5.0
Atención al cliente
3.0
Condiciones de trading
LetoniaReseñas
5.0
Satisfacción del trader
$50K
2 pasos
Had 3 payouts with them already, they are processed and paid out very quickly.Trading conditions are one of the best in the industry, overall very pleasant experience
N/A
0
Trading conditions/ Price of the challanges
Their website was quite buggy at one point
4.0
Facilidad de uso
5.0
Proceso de pago
4.0
Atención al cliente
5.0
Condiciones de trading
ChileReseñas
5.0
Satisfacción del trader
$100K
2 pasos
I have nothing but praise over ACG. Customer service has always been great, fast, kind and they have always been able to solve every question and issue. Trading condistions are very standard, maybe they can improve on the slippage on news events, specially on their swing accounts. Payaout process has always been fair, and after the interview very fast. So far I recommend trading with ACG, great experience!
6 meses +
2
1
Fast and fair payouts Great customer service Discounts :) They are reliable
Slippage Too long for the interviews
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
4.0
Condiciones de trading
LíbanoReseñas
5.0
Satisfacción del trader
$100K
2 pasos
Why ACG is The Best Prop Firm in the Market Alpha Capital: The Best Prop Firm in the Market I've been trading with prop firms for over three years and have tried at least 20 of them. Like most prop traders, I've experienced accounts being removed and payouts denied. However, I must say that Alpha Capital Group (ACG) stands out as the best in the industry. I admit I had a couple of payouts denied in the past for breaking ACG's rules, but that was entirely my fault. In fact, their rules are some of the easiest to follow in the market—second only, perh...
1 mes +
3
3
Mainly Payouts
nothing in particular
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
Reino UnidoReseñas
5.0
Satisfacción del trader
$200K
2 pasos
So far my experience with ALPHA CAP GROUP has been pretty smooth and painless, customer service is prompt and pay outs don't take too long either, I'm not a fan of the website but not a big deal, they pay out and that's the most important factor
6 meses +
2
3
The customer service is prompt
I'm not a fan of navigating the website, but I am doing so on my mobile I guess so , it what it is. Like I said before its a big deal.
4.0
Facilidad de uso
4.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
Estados UnidosReseñas
5.0
Satisfacción del trader
$100K
2 pasos
Overall great firm! Had an interview on my second payout, and they made it delayed for a few weeks. Just got my third payout and it was approved in 2 days. Thankful for firms that actually pay!
1 mes +
3
3
Trading rules/conditions
Payout time.
5.0
Facilidad de uso
4.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
BangladésReseñas
5.0
Satisfacción del trader
$100K
2 pasos
yes alpha capital group is a legit prop firm . they pay on time . they have a good help desk agent they help alot on time. they are honest propfarm.
N/A
0
payment on time.
support agent very good.
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
Reino UnidoReseñas
5.0
Satisfacción del trader
$200K
2 pasos
Great experience so far with this firm. They have paid me out 3 times and conditions are decent, payout is pretty timely too. Spreads are low on the raw account and at the same time you don’t get destroyed by high commissions. Great firm
3 meses +
3
2
Great communication via live chat
From Waqar Asim (YouTube)
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading