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CEO
País

Reino Unido
Trustpilot
N/A
Fecha de creación
Años en operación
4.4
1104
total de reseñas
5
772
4
205
3
35
2
11
1
81
4.4
1104
50% de descuento en cuentas Direct
4.4
1104
50% de descuento en cuentas Direct
Reseñas1104
Ordenar por
FilipinasReseñas
1.0
Satisfacción del trader
$50K
2 pasos
My payout of 6.5k$ was rejected due to a violation of max lot size. To cut the story short, this account was accused under the 1% risk management group where the max lot size of a 50k funded account was 5 and I got trades that were executed of 7 lot sizes twice where hereto caused the reason for payout rejection and account closure. My concern is as I have went with deeper conversation with the payments team, I know that this account was lifted out of 1% group restrictions, I just accidentally deleted the confirmation email about it. As they checke...
6 meses +
8
3
CTRADER
PAYOUT DENIALS
5.0
Facilidad de uso
1.0
Proceso de pago
1.0
Atención al cliente
4.0
Condiciones de trading
Monto denegado
Motivo
Motivo de la denegación
ACCUSED FOR HITTING MAX LOT SIZE VIOLATION
Resumen
My payout of 6.5k$ was rejected due to a violation of max lot size. To cut the story short, this account was accused under the 1% risk management group where the max lot size of a 50k funded account was 5 and I got trades that were executed of 7 lot sizes twice where hereto caused the reason for payout rejection and account closure. My concern is as I went deeper conversation with the payments team, I know that this account was lifted out of 1% group restrictions, I just accidentally deleted the confirmation email about it. They also found out that my account was lifted from the restriction on May 19th (which is I'm confidently right) and went back agagain on May 21st. How did it happen while I didn't have any executed trades during those days??? The only days where I executed trades for the whole month of May was on May 22nd (473$ loss) and May 26th (315$ loss)? Please see attached files below. How come they lifted the restrictions of this account and put it back again?
Documentos del denunciante
IndiaReseñas
5.0
Satisfacción del trader
$10K
2 pasos
I’ve been using Alpha Capital for a couple of years now. They are hands down the best prop firm atm. Their customer service is astonishingly fast. I’ve had my account breached twice in two years due to some glitches, but they reinstate it instantly. Showing that they have very active staff. Even if I have any questions, their messaging option is again super fast. Even when it came to my payout. I was asked for an interview, as they wanted to verify if I was really trading my account. I was worried at first, but when my call started with Mr. Sandi Jo...
N/A
0
Quick Customer support and fair rules
The news rules can be tricky and need to be studied and followed carefully.
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
Reseñas
5.0
Satisfacción del trader
$10K
2 pasos
My experience with Alpha Capital has been very positive so far. The trading conditions are clear, the platform is easy to use, and the rules are reasonable for disciplined traders. Customer support has been responsive and professional whenever I needed assistance. I successfully completed the evaluation and reached the funded stage, and my payout request was approved without major issues. The payout process was communicated clearly, and I appreciate the professionalism throughout the process. Overall, Alpha Capital has provided a good experience and...
N/A
0
What I liked most is the professionalism and clear trading conditions. The rules are straightforward, the platform is easy to use, and the payout process has been smooth and well communicated. I also appreciate the responsive customer support.
The main thing I liked least is that some of the rules and requirements can feel a bit strict, especially around risk management and payout procedures. However, once you understand the rules, they are manageable and clearly communicated.
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
IndiaReseñas
1.0
Satisfacción del trader
$200K
2 pasos
Requested first payout with it it was a big amount nearly 9k dollars then got email for interview i scheduled for interview still before 3-4 days of interview got email that you accounts are closed and you're ineligible for payout what happened god knows what they've done to me, denied my hard earned payout.
Menos de 1 mes
0
0
Nothing
They are not good firm they'll deny you payout and breach your account without proof
1.0
Facilidad de uso
1.0
Proceso de pago
1.0
Atención al cliente
1.0
Condiciones de trading
Monto denegado
Motivo
Motivo de la denegación
Some vague reason I don't understand
Resumen
Some vague reason I don't understand
Documentos del denunciante
Reino UnidoReseñas
2.0
Satisfacción del trader
$100K
2 pasos
traded the account, got phase1 passed and phase 2 passed in two weeks. during verification got verified then risk team created a rules tricking the 2 minutes trades not making up to 50% of evaluation. I made 20% of the less than 2 min but they calculated successfully trades not adding the loosing trades which is absurd , we are in trading, you check pnl not just profits without loses. proposing I restart evals again then I said not worth trusting. even if I wish to get a payout its gonna be dumb rules again. please stick to big firms not time waster...
N/A
0
dashboard is very great to be honest, but rules are against you at all cost.
slippage
5.0
Facilidad de uso
1.0
Proceso de pago
5.0
Atención al cliente
1.0
Condiciones de trading
Motivo
Motivo de la infracción
2min trades not upto 50%
Resumen
my 2 min trade made 30% of eval profits. but they ain't calculating PnL they just calculating profits without loses. its very crazy how their math says I made 200% in 2 min trades . very dumb to be fair denying my funded account proposing to reevaluate , complete waste of time.
Documentos del denunciante
EtiopíaReseñas
4.0
Satisfacción del trader
$5K
2 pasos
Bien, estuve usando su cuenta este año y estoy pasándola muy bien con ellos, no sé sobre su payout porque solo pasé la fase uno y tengo otra cuenta que también se perdió, pero son muy razonables en sus respuestas y su servicio al cliente es bueno incluso para principiantes, y tienen muchas opciones en sus evaluaciones, puedes elegir muchos drawdowns % y objective también y veremos si obtengo payout
N/A
0
the price of the acc and flexablity
maybe the review time to give u the funde
4.0
Facilidad de uso
4.0
Proceso de pago
4.0
Atención al cliente
5.0
Condiciones de trading
Reino UnidoReseñas
5.0
Satisfacción del trader
$50K
2 pasos
Based on my experience with Alpha Capital Group, I found the trading conditions to be good, with competitive spreads and generally helpful customer service. The rules are reasonably clear and transparent I highly recommend this firm.
1 mes +
1
1
transparency and customer support
nothing
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
KeniaReseñas
5.0
Satisfacción del trader
$10K
2 pasos
Their customer service is superb, ready to assist any day including weekends. Trading condition are impeccable. Once you request for a payout and your method of payment is ok, their turn around time is excellent, you actually get your money before that time lapses.
3 meses +
1
1
The ease of getting my payout.
Maybe they should offer more trading assets like US stocks
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading
IndiaReseñas
4.0
Satisfacción del trader
$10K
2 pasos
THE FINEST THING AND LOVING THING ABOUT THE FIRM IS SPREAD OF SILVER (XAGUSD) AND THE 10 K ACCOUNT SIZE EXCLUDING INSTANT MODEL IS ONLY FOR 40 USD THE HARDEST THING ABOUT THE FIRM IS NEWS TRADING IT HAVE STRICT NEWS RULES like if there is high impact news ON GBP OR EUR OR AUD THE TRADING IS ALSO RESTRICTED FOR XAUUSD OR XAGUSD CUSTOMER SUPPORT IS VERY GOOD
1 mes +
1
0
SPREAD OF XAGUSD AND CUSTOMER SUPPORT
NEWS TRADING RULES
5.0
Facilidad de uso
5.0
Proceso de pago
4.0
Atención al cliente
4.0
Condiciones de trading
TailandiaReseñas
5.0
Satisfacción del trader
$10K
2 pasos
Excelente experiencia con Alpha Capital Group. He recibido 3 payouts hasta ahora y todo ha sido fluido. También tuve mi entrevista de riesgo con Raman Usman, fue amable e hizo la entrevista muy cómoda. Muy feliz con ACG hasta ahora.
3 meses +
3
3
The simple rules, easy payout process, and reliable support. I also like that the whole process is straightforward without unnecessary complications.
So far, I haven’t found anything major to complain about. The only thing I would improve is making the payout process a little faster.
5.0
Facilidad de uso
5.0
Proceso de pago
5.0
Atención al cliente
5.0
Condiciones de trading