Lucid Trading - Futures Firm Reviews

My experience with Lucid Trading has been generally positive, particularly in terms of the trading environment and overall account management. **Trading conditions:** The trading conditions are one of the main things that stood out to me. The platform and execution were straightforward to use, and I found the rules relatively easy to understand compared with some other proprietary trading firms. As with any prop firm, however, it’s important to read the rules carefully, especially regarding drawdown, prohibited trading strategies, news trading, and other account restrictions. **Customer service:** Customer support was reasonably responsive and helpful when I had questions. Communication was generally clear, although response times can depend on the type of question and how busy support is. I would recommend keeping records of any important conversations with support so there is a clear reference

I purchased my Lucid Trading challenge through Prop Firm Match, passed the evaluation and progressed to a funded LucidDaily $50K account. My experience with the platform itself was initially very positive. The rules were easy to understand, Tradovate/TradingView worked well for me, and I successfully built my funded account to approximately $55,000. Unfortunately, my experience changed completely when I reached the stage of taking my first payout. My account was locked and I was asked to complete identity verification through Plaid. I completed the process, including the selfie verification, successfully. However, after being redirected back to Lucid, my account remained locked and continued asking me to verify, looping between systems. One aspect of this process that I now find particularly concerning is the timing of KYC. During my time with Lucid I was able to purchase challenge after challenge without being required to complete this identity verification. Lucid was willing to accept those payments while I continued purchasing and trading accounts. The enhanced verification and review only occurred when I had successfully reached the funded stage, built the account to approximately $55,000 and was preparing to make my first payout request. In my case, that meant Lucid had already accepted considerably more money from me across multiple challenge purchases before the verification process that ultimately preceded my permanent ban was triggered. That raises an important question for me as a customer: why is this level of identity and account verification not performed before, or at least early in, the purchasing and trading process? If there genuinely was an issue with my identity, payment activity, account linkage or eligibility to use Lucid, I would much rather have been told when I made my first $94 challenge purchase — before being permitted to continue purchasing further challenges — rather than only discovering there was supposedly a serious issue after spending substantially more money and reaching my first funded payout. I am not claiming to know Lucid's motive for structuring the process this way. I can only describe what happened to me. But from a customer's perspective, allowing repeated purchases before conducting checks that can later result in permanent closure and forfeiture at payout creates an obvious and troubling imbalance: Lucid has already received the customer's challenge fees before the customer discovers whether those checks will prevent them from ever receiving a payout. I subsequently received an email informing me that Lucid had confirmed “cross-user coordinated trading activity” between my account and another allegedly linked user and that I was permanently banned. I categorically dispute this allegation. I traded my account myself, on my own devices, and did not coordinate my trading with another Lucid user. I had only been using Lucid for around a month. The only trade-copying functionality I used was the permitted built-in trade copier in Tradovate between my own accounts, which subsequently were blown before I purchased the account in question. I also received no explanation as to how this alleged cross-user coordinated trading supposedly occurred through my Tradovate/TradingView setup. Access to my trading platform requires my own login credentials and two-factor authentication. I have offered to provide technical evidence to help establish that these accounts were operated by me. This includes the IP address information available to me, details of every device I used to access and trade the accounts, and the MAC addresses of those devices if that would assist their investigation. I am also willing to provide my Tradovate trading records and account information. My TradeZella journal contains my trading history and provides another independent record of my trades that I am willing to supply. If Lucid believes my account was being accessed or coordinated by another user, I would welcome a comparison between whatever device/IP information Lucid or its trading-platform providers hold and the devices and network information I can provide. I have repeatedly offered to cooperate with such an investigation. Despite this, I was never told who the supposedly linked user was, which trades were allegedly coordinated, when the alleged activity occurred, or what technical evidence Lucid relied upon to establish the claimed connection. I then received a formal Account Enforcement Notice in which Lucid classified the enforcement reason as “Fraud.” I was subsequently informed that this related to an alleged chargeback. I also categorically dispute this. I did not initiate a chargeback or attempt to reverse a payment to Lucid. I did have a $94 card transaction declined when purchasing a challenge. I contacted my bank, had the card unblocked, and then made the purchase again successfully. There was no chargeback initiated by me. This also raises an obvious question for me: why would I deliberately initiate a chargeback for $94 while I was actively trading a $50,000 challenge with a $3,000 profit target and attempting to progress and add to the account? I had every incentive for the successfully purchased challenge and my Lucid account to remain active. If Lucid believes a chargeback was actually initiated, I have repeatedly been willing to provide my payment history and would simply ask Lucid to identify the transaction they say was charged back so that it can be checked with my bank. I therefore found myself facing two extremely serious allegations: cross-user coordinated trading and an alleged chargeback/fraud finding, neither of which I recognise as activity I carried out. Given the seriousness of these allegations, I repeatedly asked Lucid to tell me what activity they believed constituted coordinated trading, which account I was supposedly linked to, the relevant trades/dates, how the accounts were linked, and which specific rule they believed I had breached. I was also willing to provide evidence regarding the alleged chargeback, including my payment history, to establish what actually happened with the declined transaction. I offered to provide my trading history, TradeZella records, account information, identification, device details, available IP information and MAC addresses of my devices if useful — anything reasonably necessary to demonstrate that I operated and traded the account myself. None of those questions were answered, and none of the evidence I offered to provide was requested. Support instead repeatedly told me that the permanent ban was final and could not be reversed. Following the restriction, I was also unable to open a new support ticket, so I attempted to dispute the decision through an existing ticket and by contacting Lucid separately. I fully accept that a prop firm has the right to investigate suspicious activity and enforce its rules. What I find unacceptable about my experience is being permanently banned and formally labelled with “Fraud” without being provided with the underlying evidence or a meaningful opportunity to respond to the allegations. My request to Lucid remains very simple: Show me the allegedly linked account. Show me the trades/activity that you believe was coordinated. Show me the alleged chargeback transaction. Show me the evidence. Give me the opportunity to provide my own device, network, payment and trading records so the allegations can actually be tested. If Lucid provides evidence demonstrating that I violated these rules, I will acknowledge that. Likewise, if Lucid reviews the decision and resolves the situation, I will update this review accordingly. Until then, I can only review the experience I actually had: a positive evaluation and trading experience followed by a permanent ban at my first payout, allegations of cross-user coordinated trading and an alleged chargeback/fraud finding that I dispute, and no substantive explanation or evidence when I asked for the basis of those decisions.

Perfect from start to the end. Instant activation after you pass almost instant withdrawal when you meet all the conditions Customer support very fast Just Perfect

lucid trading account variety easy rules to follow can chose between daily loss limit or end of day.dashboard is well laid out easy to navigate always can find a dicount code like match.

The rules are clear and easy to understand, so there’s no unnecessary confusion while trading. The payout process is smooth like butter. I got my payout in under 10 minutes, which was seriously impressive. Their Discord support is fast as well. Whenever I had questions, I was able to get a response quickly. Overall, really happy with my experience with Lucid Trading so far. Fast payouts, clear rules, and responsive support.

Permanent ban for alleged “Cross-User Hedging” with no evidence shown and no meaningful way to challenge it My experience with Lucid Trading ended with a permanent ban and a “Fraud” accusation that, to this day, I have not been given enough information to understand or meaningfully challenge. I trade independently from my home in Colombia. I do not share my accounts, I do not coordinate trades with other traders, and I have never intentionally engaged in cross-user hedging. After completing an additional KYC review, Lucid informed me that they had “confirmed cross-user hedging activity” between my account and “another linked account.” They permanently closed all of my Lucid accounts, revoked my access to their services, classified the enforcement reason as “Fraud,” and told me that the decision was final and not subject to reinstatement. The central problem is that Lucid has not explained how my account was supposedly linked to another user. I asked for information that would allow me to understand the accusation, such as: - which account was allegedly linked to mine; - which trades constituted the alleged hedge; - the instruments involved; - timestamps; - trade direction and position size; - the period during which the alleged activity occurred; - and what type of evidence established a relationship between the two users. I was not asking Lucid to disclose proprietary fraud-detection algorithms or confidential security systems. I was simply asking for enough evidence to understand an accusation serious enough to permanently label my activity as fraud. That evidence was not provided. I also investigated my own network setup because I wanted to rule out possible technical explanations rather than make unsupported accusations. I verified that my current residential connection is not behind CGNAT: the public IPv4 assigned directly to my router matches the IPv4 seen externally on the Internet. Therefore, I am not claiming that CGNAT or a shared IP caused my ban. What I am saying is much simpler: Lucid says another account was “linked” to mine, but refuses to tell me what that link was or provide the trades that supposedly prove coordinated hedging. Without that information, there is no meaningful way for a legitimate trader to identify a possible false positive, correct a misunderstanding, or defend themselves against the accusation. Lucid may have internal evidence that they believe supports their decision. I cannot independently evaluate that evidence because they have chosen not to show it. That lack of transparency is the reason for my review. When a company can permanently close funded accounts, revoke access, classify a customer as committing “Fraud,” and potentially affect funds based on an alleged relationship with another user, I believe there should be a reasonable process for the trader to review the specific activity involved and challenge an incorrect association. In my case, I was told the decision was final. For that reason, I cannot recommend Lucid Trading based on my experience.

They declare that I breached my account max loss when on my trading platform I was far from max loss (difference of $750). When I inquiried about it, wishing for details in order to understand what happened, they just answered me it is breached without explanations... To me this is too shady, will never work with them again. (and I don't advice as well)

I’ve enjoyed lucid a lot. They have giveaways, clear rules, and they are an all around great program. They also have great customer support if you need to speak with them.

Overall, this is quite a good firm, and my experience with them has been positive. One of the biggest advantages is their fast payout process. Payments are handled quickly and efficiently, which is definitely something traders appreciate and gives more confidence when working with the firm. The overall experience has been smooth, and I have not faced any major issues so far. However, one area where they definitely need to improve is their customer support. Whenever you have a question or need help with an issue, it can take quite a long time to receive a response. Faster and more responsive support would make the overall experience much better, especially when dealing with urgent account-related matters. Apart from the slow response time from support, I am satisfied with the firm. If they improve their customer service and maintain their fast payouts, they could become an even stronger and more reliable firm.

I had a very positive experience with this company and would highly recommend them to anyone looking for a professional and reliable service. From the beginning, the team was friendly, helpful and very responsive. Their customer service was excellent, and they made the entire process simple and easy to understand.