CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1107
total reviews
5
774
4
205
3
35
2
11
1
82
4.4
1107
4.4
1107
50% off on Direct accounts
4.4
1107
50% off on Direct accounts
Traders consistently highlight Alpha Capital's reliable payout fulfillment and responsive customer support across multiple accounts and years of trading. The firm earns frequent praise for tight spreads (especially on XAUUSD), fast execution, clear rules, and balance-based drawdown that accommodates swing traders. Many reviewers mention receiving multiple payouts without denial when rules are followed, and several specifically commend support staff by name for professionalism during risk...
Reviews1107
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United KingdomReviews
5.0
Trader’s Satisfaction
$10K
1 Step
N/A
0
simple rules
through a friend
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
United KingdomReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
3 months +
2
5
SOFT BREACHES INSTEAD OF HARD BREACHES! and the customer support is 10/10
i would much prefer if a payout is going to be rejected due to closing some profits during an event. Instead of the profits getting added back to the account it would be much better if they deducted the profits from the payout and proceeded to process the rest of the payout profits
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
1 month +
8
3
timely payouts, trading conditions, support
nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CameroonReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
3 months +
2
5
Trading conditions including but not limited to Spreads, execution times, slippage, customer support, trading rules, promotions and community
Wait times, Wait times, wait times.. that's all.
5.0
User Friendliness
3.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
CambodiaReviews
2.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
4
2
Best Spread
I like spread on Gold is better for me
2.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Don’t like reason not clearly
Summary
I am writing to strongly protest the wrongful closure of my account and the rejection of my payout based on the IP address log (175.100.33.139). I have NEVER shared my account, credentials, or trading space with anyone. The allegation is a total false positive caused by how internet service providers (ISPs) operate in my region. Please consider the following critical facts: 1. Massive Time Gap (February vs. May): Your own evidence shows that the other user accessed this IP back in February 2026, whereas my account accessed it in May 2026—a full 3 months apart! This clearly proves there was no simultaneous access, account management, or account sharing involved. 2. Dynamic Public IP & Carrier-Grade NAT (CGNAT): In Cambodia, local ISPs use CGNAT and Dynamic IP allocation. A single public IP address is rotated and shared among thousands of household Wi-Fi users across different months. I have no control over which dynamic IP my ISP assigns to my Wi-Fi router. 3. Prior Approval in June: My payout was already reviewed and Approved on June 24th. Flagging an IP overlap from months prior to reject a current payout after I completed all trading rules is unfair and inconsistent. 4. Willingness to Verify Identity: I am the sole trader of this account. To prove my complete ownership, I am ready to: Perform a live Video KYC / ID verification. Do a live Zoom/Teams screen-share session to demonstrate my trading setup and strategy. Provide proof of my local ISP Wi-Fi subscription. I urge you to escalate this case to a senior compliance officer for a manual review and reinstate my account and approved payout. Sincerely, Raksmey
Documents From Reporter
United KingdomReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
1 month +
1
1
How straight forward it is, an app, a great support team, easy and upfront rules, beginner friendly, using tradelocker. The team as well are just great, i have dealt with support but also Ryan and Sam and they are lovely guys.
Prices are slightly higher but to be honest that’s only because there is no activation fee so it equals out to standard or even discounted compared to other firms. Only other issue was a delayed payout which was rectified very promptly after i contacted support
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NigeriaReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
1
What i like the most would be the trading conditions on Gold especially, if you scalp gold ACG is the Go to for gold scalping
The fact they don't have crypto withdrawal
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PolandReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
1
2
Trading conditions, fast support, clear rules.
At the moment I don't see any
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
KosovoReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
N/A
0
Best value you get vs the price you pay , for me this is what sets ACG aside from others. They should never change this
Maybe there would be nice if traders would be warned and given another chance before putting them in the PRO Groups
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
PhilippinesReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
Less than 1 month
1
2
What I liked most about the firm was how well they manage the challenge process. The rules are clear, transparent, and easy to understand, allowing traders to focus on trading rather than interpreting complex requirements. The overall experience feels professional, and the dashboard makes it easy to track progress and manage accounts. I also appreciate that the firm maintains a trader-friendly environment while providing reliable support when needed.
What I liked least was the payout processing time. Although I received my payout successfully, it took around two trading days to process. While this is not excessively long, a faster payout turnaround would improve the overall experience and provide traders with quicker access to their profits.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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