CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1106
total reviews
5
774
4
205
3
35
2
11
1
81
4.4
1106
4.4
1106
50% off on Direct accounts
4.4
1106
50% off on Direct accounts
Traders consistently highlight Alpha Capital's tight spreads and fast execution, particularly on XAUUSD, with many noting that trading conditions are among the best in the prop industry. The balance-based drawdown model receives specific praise for accommodating swing traders, and the rules are widely described as clear and straightforward—"follow the rules and get paid" appears repeatedly. Customer support earns strong marks for responsiveness across live chat, Discord, and email, with...
Reviews1106
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United KingdomReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
How good the customer service is
Some of the rules like you can't hold overnight on some accounts
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
United KingdomReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
3 months +
1
3
Support
Long kyc
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndiaReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
Less than 1 month
1
2
NO COMMISION, BEST SPREADS
THERE NEWS TRADING RULE
5.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
PakistanReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
2
2
Least expensive
Scammers
2.0
User Friendliness
1.0
Payout Process
3.0
Customer Care
3.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Kyc breach
Summary
I got a funded account with this company in June and in July after completing my KYC I received two payouts from the firm, but now when I request a third consecutive payout they decline and tell me that they found a breach in my KYC and they added nothing more to that, how it is possible that I get 2 payouts with the same KYC and reject my third payout. I would suggest staying away from this company if you are a successful trader.
Documents From Reporter
August 20th, 2024
Hey there, We understand your frustration, especially after receiving two successful payouts with the same KYC. However, during the review for your third payout, our compliance team identified a discrepancy in your KYC that was missed earlier. While this may seem inconsistent, we conduct thorough checks with each payout to ensure all compliance standards are met. We encourage you to reach out to our support team for further clarification on the specific issue that was identified. Kind Regards, Alpha Capital Group UK
IndiaReviews
5.0
Trader’s Satisfaction
$1M
2 Steps
1 year +
6
4
Payout in time with no rejection
User friendly and timely payout
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Reviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
1
I don't like anything anymore
Treating individuals individually throughout the process and applying the rules differently
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Not accepting the current trading style
Summary
After I requested a withdrawal for profit sharing, they kept me waiting for 2 weeks. Normally, their time is 2 business days. On the 15th day, after e-mails, they rejected my profit payment, saying that we do not accept your current trading style. They closed my account. The strange thing is that I have been trading in the same style with the same strategies for months. When the amount of profit I would withdraw increased slightly, they called it a banned strategy. I wanted to know that I have been treated like this before and why I was banned, but they are not responding. If I was wrong, I wanted to learn my mistake and not repeat it, but they did not answer that either. Even if my strategy was risky for them, they could warn me after I made my payment, change the rules specifically for me, or close my account. I could accept all of them. But doing it this way is a great injustice and nonsense. Does this company change the rules according to the person when it is not working for them? Or can he reject payments whenever he wants? I recommend that people who will do business with this company know these and act accordingly. My e-mails with customer services continue, but they are always answered very late. It has been 2 weeks since the process started and I am very tired of this situation. Maybe we can solve the situation, but people need to learn about what happened. Although I tried to reach you on Twitter and Discord, I could not get a response. Although they state 12-24-48 hour turnaround times for emails, these are almost always at least twice as long.
Documents From Reporter
PolandReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
trade locker
nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
KenyaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Less than 1 month
0
2
Top notch customer service.
Spreads. Especially during news events.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
3 months +
0
3
Trading Conditions
not at All
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$0
2 Steps
Less than 1 month
1
1
I like their promos that's why my first priority is alpha capital group
So far I haven’t found anything I dislike — my experience has been smooth.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
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