CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1106
total reviews
5
774
4
205
3
35
2
11
1
81
4.4
1106
4.4
1106
50% off on Direct accounts
4.4
1106
50% off on Direct accounts
Traders consistently highlight Alpha Capital's tight spreads and fast execution, particularly on XAUUSD, with many noting that trading conditions are among the best in the prop industry. The balance-based drawdown model receives specific praise for accommodating swing traders, and the rules are widely described as clear and straightforward—"follow the rules and get paid" appears repeatedly. Customer support earns strong marks for responsiveness across live chat, Discord, and email, with...
Reviews1106
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MalaysiaReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
5
1
14days payout
Payout period account frozen time
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
MalaysiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
3 months +
2
1
3.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GermanyReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
3 months +
1
1
Trading conditions Support of the community
Till right now nothing to criticize
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
EcuadorReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
0
2
Nothing
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Failed KYC
Summary
I bought an account with alpha Capital group, actually multiple accounts, got funded with them once in the past, didn't reach a payout but successfully completed the KYC process, and my status on their page was verified, then kept buying more accounts because I thought they were a serious and reliable firm as they intend to appear, now I finally got to the funded stage again and they asked me to re-do the KYC, looked shady to me because I knew for a fact that I was already verified on the page, since I already got funded once, but did the KYC process again, and today got an email from them accusing me of failing the KYC, claiming that I "completed the process from different countries" even though I never even traveled out of my city, and the only device with access to my account is my cell phone. I reported the issue on the discord and what was their best answer? To ban me from the platform, then they sent me an email asking me if I wanted a refund for my purchase (the very least they could do) to Wich I replied asking the proof of what I was accused of, they never replied at all, didn't refund me, didn't show proof. Not even continued communication, just ignored me.
Documents From Reporter
Reviews
3.0
Trader’s Satisfaction
$25K
2 Steps
1 month +
0
1
No commission on trades
Waiting time to get funded account is very long
3.0
User Friendliness
2.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
United KingdomReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
3 months +
3
1
Trading conditions, trading community and very friendly and multicultural staff.
only issue was a delay in issuing my funded account.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IndonesiaReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
1 month +
1
1
what I like most is good and professional support. All rules are clear on the website.
KYC which takes 2-5 working days
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
3 months +
3
2
Good slippage and spread
Good customer service and also payout at the exact date
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NigeriaReviews
5.0
Trader’s Satisfaction
$500K
2 Steps
1 month +
1
1
Services
Active discord community
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MoroccoReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
So reliable, fast and helpful when you need them
none
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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