CEO
Country
Dubai (UAE)
Trustpilot
Date Created
Years in Operation
CEO
Trustpilot
Date Created
Years in Operation
4.3
57
total reviews
5
32
4
19
3
1
2
2
1
3
4.3
57
15% off on all accounts except Direct Funding accounts
4.3
57
15% off on all accounts except Direct Funding accounts
Traders consistently praise City Traders Imperium for tight spreads, fast execution, and transparent rules with no hidden conditions. The balance-based drawdown model is noted as more flexible than competitors, and many appreciate the ability to trade news without restrictions. Customer support receives frequent compliments for being responsive and helpful, with several traders highlighting quick credential delivery and smooth KYC processes. The MT5 platform integration and A-book model are...
Reviews57
Sort by
IndonesiaReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Less than 1 month
2
I enjoy with them
I enjoy with them, with consistency rules make me confidance.
5.0
User Friendliness
5.0
Payout Process
3.0
Customer Care
5.0
Trading Conditions
November 25th, 2024
Dear Danny, Thank you for your kind words and for recommending CTI as the best prop firm! 🎉 We're delighted to hear you're enjoying the fast payout process, flexible margin options, and overall experience with us. Your positive feedback means a lot to our team! We also appreciate your constructive input regarding support. Providing excellent customer service is a top priority for us, and we’re constantly working to improve. If you have specific suggestions or encountered any issues, please don’t hesitate to share them. Your insights help us serve you better. Thank you for being a valued member of our community. We’re here to support your journey to success! Best regards, CTI Support Team
KenyaReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
N/A
0
4.0
User Friendliness
4.0
Payout Process
2.0
Customer Care
3.0
Trading Conditions
August 12th, 2024
Dear John, Thank you for sharing your feedback. We’re glad to hear that you received your credentials promptly and found the market conditions and leverage beneficial. We are committed to addressing all inquiries within our designated business hours, and we are constantly striving to improve our response times. Regarding the stop loss requirements, please know that these are implemented to help our traders adhere to effective risk management practices. We understand that these requirements can be challenging, but they are designed to support long-term trading success. We appreciate your input and are here to assist with any further questions or concerns you may have. Best regards, City Traders Imperium Support Team
NigeriaReviews
4.0
Trader’s Satisfaction
$20K
1 Step
1 month +
2
1
The CEO and COO
The COO and CEO
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 19th, 2024
Hi Ismail, Thank you for your leaving us a wonderful review! We're thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Kind regards, City Traders Imperium Support Team
BulgariaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
2
2
I have a funded account of $100,000, and yesterday I received my second profit split and even scaled up my account. Their support is flawless, and overall, I have absolutely no complaints!
-
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
November 25th, 2024
Dear Chetin, Thank you for sharing your fantastic feedback! 🎉 We're thrilled to hear about your positive experience with your funded account, receiving your second profit split, and scaling up your account—congratulations on your achievements! Our team works diligently to ensure a seamless experience, and it's incredibly rewarding to know we've met your expectations. Should you ever need assistance or have questions as you continue your journey, we're here to support you every step of the way. Wishing you continued success in your trading endeavors! Kind regards, CTI-Customer Support
VietnamReviews
4.0
Trader’s Satisfaction
$50K
2 Steps
N/A
0
Scale up.
Swap fee and Spread.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
July 19th, 2024
Hello Hai, Thank you for your feedback. We appreciate your concern regarding the swap fees on our MT5 platform. We have recently taken steps to address this issue by reducing our swap fees by 50%. However, we understand that there is always room for improvement in our services, and we are committed to continually enhancing the trading experience for our users. Your feedback is invaluable to us as we work towards providing the best possible trading environment. Thank you for bringing this to our attention. Kind regards, City Traders Imperium Support Team
MalawiReviews
3.0
Trader’s Satisfaction
$2K
2 Steps
N/A
0
They use MT5, Tight spreads
Customer service is poor, Moderate slippage
5.0
User Friendliness
2.0
Payout Process
2.0
Customer Care
3.0
Trading Conditions
August 12th, 2024
Dear Benjamin, Thank you for your feedback and for bringing these concerns to our attention. We appreciate your positive remarks about our firm. Regarding your experience with our support team, please be assured that we are dedicated to responding to all inquiries within our outlined business hours. Our goal is to address all queries promptly and efficiently, and we are continuously working to enhance our response times. Regarding slippage, we understand how it can impact your trading experience. While we strive to minimize its occurrence, slippage can happen during high-impact news events and under varying market conditions. Unfortunately, we cannot control it entirely, but we are committed to reducing its impact as much as possible. Your feedback is invaluable to us, and we will use it to improve our services. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. Thank you for your understanding and for being a valued client. Best regards, City Traders Imperium Support Team
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
Their stop-loss rule. It helped me implement managing my risk into my strategy and I think that has helped my trading journey overall. At first it was a bother and it was difficult to place trades but I got used to it and even glad that I got introduced to them because of it
I couldn't say because I never actually had a problem with how they ran their operations. Like I mentioned before, everything was more than satisfactory
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
August 12th, 2024
Hello Desire, Thank you for your thoughtful review! We’re glad to hear you had a positive experience with CTI and appreciated our customer service and platform. We look forward to having you back on board soon and wish you the best of luck in your trading journey! Best regards City Traders Imperium Support Team
GhanaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
tight spread and trading condition
their sl rule is a no no
4.0
User Friendliness
4.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
July 19th, 2024
Hello Seth, Thank you for your thoughtful review and kind words about CTI. We appreciate your recognition of our commitment to improving our services. At CTI, we strive to offer excellent trading conditions and top-notch customer service to all our traders. We understand your feedback regarding our ticketing system and are continuously working to streamline our communication channels to ensure prompt responses during business hours. Our support team endeavors to address all inquiries efficiently to provide you with the assistance you need. Regarding your suggestion about extending the stop loss setting from 1 minute to 3 or 5 minutes, we value your input. Our current policy of a 1-minute stop loss is designed with careful consideration for effective risk management, aiming to safeguard your trading accounts. This rule helps maintain a disciplined approach to trading while protecting capital. Once again, thank you for choosing CTI and recommending us to others in the prop trading community. Your feedback helps us improve and deliver even better services to you. Kind regards, City Traders Imperium Support Team
IndiaReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
Less than 1 month
0
2
Support team very well
consistency rule
5.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
IndonesiaReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
N/A
0
clear rules, and he uses mt5
high swap fees
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
October 8th, 2024
Hello agus, Thank you for your positive feedback! We're glad our support team was able to assist you efficiently and that you had a smooth account funding experience. We appreciate your comments on our trading rules and FAQ section. If you need any further assistance, please don’t hesitate to reach out. Kind regards CTI Support Team
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