CEO
Country
Dubai (UAE)
Trustpilot
Date Created
Years in Operation
CEO
Trustpilot
Date Created
Years in Operation
4.3
57
total reviews
5
32
4
19
3
1
2
2
1
3
4.3
57
15% off on all accounts except Direct Funding accounts
4.3
57
15% off on all accounts except Direct Funding accounts
Traders consistently praise City Traders Imperium for tight spreads, fast execution, and transparent rules with no hidden conditions. The balance-based drawdown model is noted as more flexible than competitors, and many appreciate the ability to trade news without restrictions. Customer support receives frequent compliments for being responsive and helpful, with several traders highlighting quick credential delivery and smooth KYC processes. The MT5 platform integration and A-book model are...
Reviews57
Sort by
NamibiaReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
N/A
1
1
I had an excellent experience with the payout process. It was incredibly smooth, with no unnecessary delays or complications. The funds were transferred quickly, allowing me to access my money without any hassle. This level of efficiency really sets them apart from other services. Highly recommended for anyone looking for a reliable and speedy payout process.
Like any prop firm, there's always room for improvement. While it provides a solid base for traders, enhancements in platform efficiency, support, and resources could elevate the experience. Overall, the firm's commitment to growth and innovation is promising.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
August 13th, 2024
Hello, Thank you so much for your positive review! We're thrilled to hear that you had a highly satisfactory experience managing your funded accounts with us. It's great to know that our prompt processing of payout requests and efficient bank transfers have made a significant impact. We strive to maintain high standards of efficiency and professionalism, and your feedback reassures us that we're on the right track. If you have any more comments or need further assistance, please don't hesitate to reach out. Thank you for choosing CTI! City Traders Imperium Support Team
VietnamReviews
5.0
Trader’s Satisfaction
$20K
2 Steps
6 months +
9
2
Transparent payment
Payment time is a bit slow
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
October 4th, 2024
Hello Lieu,Thank you for taking the time to share your thoughts! We’re pleased to hear that you are enjoying our sponsorship programs and that our customer support has met your expectations. We acknowledge your suggestion regarding the payout process and are actively working on enhancing our efficiency in that area. Your feedback is invaluable to us, and we appreciate your input as we strive for continuous improvement. If you have any further concerns or questions, please don’t hesitate to reach out. We’re here to assist you! Kind regards, CTI-Customer Support
South AfricaReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
N/A
0
Overall trading conditions are good and how they quickly resolve problems if there is any
I can say the spread, they are not too bad, because l only love to trade EU and where l mostly traded it is zero spread, l wish they could do the same🥰
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
October 8th, 2024
Hello Morongwe, Thank you for sharing your experience with us! We’re pleased to hear that you found our services reliable and that our customer support team was able to assist you effectively. It’s great to know that the KYC process met your expectations as well. We appreciate your feedback and look forward to continuing to provide you with a positive trading experience. If you have any further questions or need assistance, please feel free to reach out. Kind regards CTI Support Team
ChinaReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
N/A
0
safe
spreads of gold
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
October 8th, 2024
Hello jiezhu, Thank you for your review! We’re glad to hear that you’ve had a positive experience with our customer service and the MT5 trading platform. We appreciate your insights on our spreads and are committed to continuously improving our offerings. Your confidence in our company means a lot to us, and we look forward to supporting your trading journey. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards CTI Support Team
Reviews
4.0
Trader’s Satisfaction
$5K
2 Steps
N/A
0
It’s. Great firm and they use mt5 so it’s cool also they have a good support desk
Nothing everything is cool
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
July 19th, 2024
Hello Ochoga, Thank you for sharing your experience with us! We're delighted that you found our firm beneficial for funding and are pleased with our services, including the MT5 platform. Even though you haven't reached the payout stage yet, we encourage you to keep utilizing our platform and exploring its capabilities. Many factors can influence reaching payout thresholds, and we're here to support you every step of the way. If there's anything specific you'd like assistance with or if you have any questions about maximizing your experience with us, please feel free to let us know. We're committed to your success and look forward to continuing to assist you in achieving your financial goals! Kind regards, City Traders Imperium Support Team
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
User interface on the site and withdrawal speed
The slippage and spread
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
July 19th, 2024
Hello Desire, We are glad that you have truly enjoyed your experience with us thus far! We pride ourselves on providing the best transparency and straightforward funding program in the funding space. Our support team does its best to provide outstanding support to our traders. All the team wishes you success! Kind regards, City Traders Imperium Support Team
Reviews
4.0
Trader’s Satisfaction
$25K
2 Steps
1 month +
0
7
The environment got no much dramas, they help and they listen to customer
The swaps price is too high
4.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
July 19th, 2024
Hello Morongwe, Thank you for your valuable feedback! We're thrilled to hear that you find our customer service quick and effective in resolving issues, and that our KYC process has been user-friendly for you. Regarding your concerns about swap fees and spreads, we appreciate your patience and understanding. We're committed to enhancing your trading experience, and we've recently reduced our swap fees by 50% to make trading more cost-effective for you. While we acknowledge your feedback on spread stability, we assure you that we strive to offer competitive spreads in the market. At CTI, we're constantly working to improve our services based on customer feedback like yours. We value your business and hope that you continue to enjoy trading with us. Should you have any further suggestions or questions, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Kind regards, City Traders Imperium Support Team
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