CEO
Country

United Kingdom
Trustpilot
n/a
Date Created
Years in Operation
CEO
Trustpilot
n/a
Date Created
Years in Operation
4.4
1106
total reviews
5
774
4
205
3
35
2
11
1
81
4.4
1106
4.4
1106
50% off on Direct accounts
4.4
1106
50% off on Direct accounts
Traders consistently praise Alpha Capital's tight spreads, particularly on XAUUSD, and smooth execution across the platform. The balance-based daily drawdown receives frequent mentions as a major strength, especially for swing traders who want to hold positions without constant equity stress. Customer support stands out as responsive and available 24/7, with multiple reviewers calling out support team members by name for resolving issues quickly. The payout process works reliably once traders...
Reviews1106
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United KingdomReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
1
Customer service and their reputation
new trading rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PakistanReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
1 month +
1
2
payout policy
interviews
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PhilippinesReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
Their customer support is the best.
Their rules but all in all good firm
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
United KingdomReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
Everything was good. But no respect for customers 😂 I will go on about this for a whole year cause i know i’m innocent
The biggest issue for me is how compliance decisions are handled, particularly when it comes to payouts and CID/device investigations. After around 4 years with ACG, £30k+ spent, 3 previous payouts and completing their risk interview, my latest payout was put under review and I was subsequently terminated over an alleged CID/device association with other customers. I have only ever accessed my ACG MT5 account from my own personal iPhone and have never knowingly managed, traded or accessed another customer’s account. I have asked ACG to explain exactly what the 9 CIDs represent and what evidence links me personally to the other accounts, but I am still waiting for a proper explanation. What makes this more frustrating is that there are other recent public customer reports describing CID, IP and device-related disputes, including customers who say they did not knowingly share devices or accounts. These are individual reports and I can’t independently verify every claim, but the recurring nature of these complaints makes the transparency of ACG’s compliance process a major concern for me. My biggest criticism therefore isn’t simply that I was investigated — firms obviously need compliance procedures. It’s that when a serious decision is made against a trader, there needs to be enough transparency and evidence for the trader to understand exactly what they supposedly did wrong and have a meaningful opportunity to challenge it. That is what I feel is missing from my experience.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
CIID
Summary
I believe the firm breached my expectations as a customer through a lack of transparency and a failure to provide sufficient evidence for the decision taken against my account. I requested a payout on 15 September 2026. After several business days of the payout being under review, I was informed that my account was being terminated following a compliance investigation. ACG stated that its CID (Device Identification) system had identified 9 device identifiers associated with my account that were also allegedly associated with 2 other customer accounts. The firm then relied on this as evidence of prohibited account management and terminated my accounts. I completely dispute this allegation. I have only ever accessed my ACG MT5 account from my own personal iPhone. I have never knowingly accessed, managed or traded another customer’s ACG account and have never knowingly given anyone access to mine. I requested clarification on exactly what the 9 CIDs represent, whether they correspond to 9 separate physical devices, the dates and timestamps of the alleged activity, relevant IP/session information, and what evidence demonstrates that I personally accessed or managed the other accounts. I have not been provided with sufficient information to understand how the technical CID associations establish that I personally committed account management. This is particularly concerning given my history with the firm: approximately 4 years as a customer, more than £30,000 spent, 3 previous payouts and completion of ACG’s risk interview. I have formally disputed the termination and requested the underlying personal data and technical information through a Subject Access Request. I am seeking a proper explanation and the evidence supporting the decision.
Documents From Reporter
BangladeshReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
Mt5
Dashboard
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
United KingdomReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
N/A
0
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GreeceReviews
5.0
Trader’s Satisfaction
$200K
1 Step
1 month +
2
10+
Conditions in trading is excellent, payouts are sent in 24-48h
Sometimes compliance but still not I dislike it its part of the process and can take a bit longer. Nothing major though
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
KenyaReviews
5.0
Trader’s Satisfaction
$0
2 Steps
N/A
0
Smooth trading platform and easy account setup.
Some initial confusion, but it was later resolved.” 👍
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CambodiaReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
1 month +
2
2
I like the spread and customer service is pretty good.
I dont like the news restrictions rule for commodities, there are too many rules that restrict trading.
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
IndonesiaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
Support staff, Clear rule, and Fast payout procces
Evaluation price a bit expensive compare other firm but its because alpha always pay if you follow their rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
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