Reviews970
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GBReviews
4.0
Trader’s Satisfaction
$200K
2 Steps
I’ve been trading with Alpha Capital for over 3 years, and until recently my experience has been nothing but positive. I’ve learnt a lot throughout my trading journey, and Alpha has played a huge part in that. I have a lot of respect for A***, who has always been supportive, and I’ve also learnt a great deal from G**** through the 1:1 sessions I previously had with him. Their support and guidance have been invaluable. My only frustration is with customer support. Recently I’ve been trying to get clarification on certain rules, but I haven’t felt I...
N/A
0
The people. A*** has always been approachable and supportive throughout my trading journey, and I’ve learnt a great deal from G**** during the 1:1 mentoring sessions I had many years ago. Alpha was the first prop firm I traded with, and for over three years my overall experience has been positive.
The lack of transparency around certain rule interpretations. I felt the reasoning behind my payout denial wasn’t explained clearly, making it difficult to understand how the decision was reached.
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Alleged gambling / Gambling
Summary
My payout was denied because Alpha Capital stated that some of my trades were initiated shortly before high-impact news and closed shortly afterwards, which they deemed speculative under their gambling policy. I respectfully disagree with this decision, as these trades were consistent with my normal trading style over the past three years. I respected the 2 minute news window. I respect the 1% cooling window and I’ve held my trades for longer than 2 minutes. Despite this being told I’m gambling doesn’t sit right with me. This experience has caused me to be fearful when executing trades. I asked for further clarification but did not feel I received a clear explanation of how the decision was reached. While I respect the firm’s right to enforce its rules, I believe this particular decision was unfair and lacked sufficient transparency.
Documents From Reporter
DOReviews
5.0
Trader’s Satisfaction
$25K
1 Step
So far my experience with Alpha Capital has been nothing short than excellent. Great support team, I requested my first payout from a 25K acct and the interview call was smooth and just about 15 minutes. Oliver was very professional and answer all my questions at the end of the call. I will update this review once I received the funds in my account.
1 Month +
0
1
Clear rules and how they focus on risk management.
They take their time with approvals (passed challenge, payout process).
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IDReviews
5.0
Trader’s Satisfaction
$100K
1 Step
On time payment, active and good community, quick response customer service, have been trading with them for 3 months, though there are some rules that i need to adjust to my trading style, but i think the rules are necessary to make us a better trader. Overall, good experience
1 Month +
1
2
quick response customer service, and active community with admin in discord
some strict rules
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I've had a great experience with Alpha Capital Group so far. The platform is smooth, the rules are clear, and the overall trading experience has been excellent. One thing that really stands out is their payout process. As long as you follow the rules, you can request your payout and relax instead of worrying whether it will be approved. That confidence is something every trader appreciates. I recently reached out to Rashaad on Discord regarding a delay with my payout, and within a few hours, it was processed. This isn't the first time he's helped ...
3 Months +
3
1
What I like the most about Alpha Capital Group is the trust they build with traders. Once you consistently follow the rules, you don't have to stress about whether your payout will be approved—you can simply request it and carry on with your trading. That peace of mind is invaluable. I also appreciate their excellent customer support. Whenever I've needed assistance, especially from Rashaad, the response has been quick and helpful. Knowing that both the support team and the payout process are reliable gives me a lot of confidence in trading with ACG.
If I had to mention one thing, it would be that payout processing can occasionally take a little longer than expected. However, whenever I reached out to support, they were responsive and resolved the issue promptly. Overall, it's a minor concern compared to the quality of service and reliability the firm provides.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GBReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I take great care when choosing a prop firm to trade with, and Alpha has absolutely ticked every box for me. I know I'm in safe hands—no gimmicks, no unnecessary hassle, just a professional firm that delivers on what it promises. Their customer service is among the best I've experienced compared to other firms: quick, polite, knowledgeable, and genuinely helpful. I honestly can't find anything that's given me a reason to complain. Even the futures side has been excellent from my experience. Everything has been smooth sailing with Alpha. Receiving ...
Less 1 Month
1
7
There are so many things to like about Alpha. First and foremost, the customer service is exceptional—professional, responsive, and genuinely helpful whenever you need assistance. Their challenge pricing is also very competitive compared to other firms, and the entire experience has been straightforward and hassle-free from day one. I'll admit that I had started losing faith in prop firms recently, but Alpha has genuinely restored that trust. It's refreshing to trade with a firm that treats its traders fairly, communicates clearly, and doesn't create unnecessary complications or hidden obstacles. My experience has only continued to improve since joining, and I honestly have no complaints. Going forward, Alpha will be the only prop firm I'll be trading with. If you're looking for a reliable, professional firm that delivers on its promises, I highly recommend giving Alpha a try.
If I had to point out one area that could be improved, it would be the payout processing time. That said, I don't really see it as a major issue. I understand that Alpha is handling a high volume of payout requests, and to me that's actually a positive sign—it means traders are genuinely getting paid. I'm more than happy to be patient if it means the process is handled properly. I'm confident the team will continue refining the payout system as the firm grows. Other than that, they've made it genuinely difficult for me to find anything I dislike. Overall, it's been an excellent experience.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I have been trading alpha capitals for 2 years now and as a beginner I find their process stress free. The customer support is quite responsive and overall the firm is quite good with communication.
N/A
0
how beginner friendly the firm is. The 10k for 40 is a steal.
Need more communication from the firms side.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GBReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Writing this feedback upon approval of 2nd payout with ACG , I requested $651 from a $10K account that I bought for $40, that’s crazy. and I’m really happy that I chose ACG , their support team is amazing with prompt responses love them
1 Month +
2
3
I liked fast customer support Best spreads in the whole industry you can enter in a trade exactly where you wanted to be , no slippage just smooth trades
I think payout could be processed faster, they process in 2 ( 72 hours ) business days time to process but still I think it’s not a very long window but sometimes when you request on weekends it becomes 4 days which is really annoying
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
BEReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
Communication is very good with Alpha Capital, fast reply, always ready to help. Dashboard is also user friendly. Not having any troubles with payouts yet. I really like working together with Alpha Capital.
6 Months +
5
2
The fast reply and payouts
Sometimes takes a bit longer to receive a payout
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
BGReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I’ve had a great experience with Alpha Capital Group. The company provides a professional and transparent trading environment. What stands out most is their commitment to helping traders succeed through fair conditions, reliable payouts, and an easy-to-use platform. Overall, Alpha Capital Group has proven to be a trustworthy and trader-focused firm. I would highly recommend them to anyone looking for a reputable proprietary trading company.
1 Month +
3
2
Clear rules and a well-structured evaluation process and reliable payouts.
None. I like them!
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
One of the best firm in the business. Received multiple payouts with them without any hassles. Planning to get max allocated with them. Hopefully, will get a chance to be part of Alpha Prime in near future.
N/A
0
Well defined clear rules and policies. Supportive team members on discord.
They usually took 2-3 days in giving which can be improved I believe.
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
970
total reviews
5
669
4
184
3
35
2
9
1
73
4.4
970
40% off on Direct accounts
4.4
970
40% off on Direct accounts