Reviews912
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ESReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Compre una cuenta de 100k, el numero de cuenta era 1802620 en fase 2. Complete la fase 2 y estaba a la espera de recibir la cuenta fondeada, realice el KYC a traves del Dashboard accediendo desde mi telefono movil, complete el proceso de KYC desde mi móvil para poder hacer las fotos y el selfie. Posteriormente me enviaron un correo electronico con un enlace para realizar otro KYC, al cual accedi de nuevo desde mi telefono móvil para volver a tomar las fotos. En ese mismo momento hice la verificacion para Rise ya que lo elegí como metodo de pago y m...
N/A
0
Nada
Son unos estafadores, ponen excusas para no dar la fondeada.
3.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
3.0
Trading Conditions
Reason
Breach Reason
Accessed from different countries
Summary
Dicen que en el proceso del KYC se ha accedido desde diferentes paises, es totalmente mentira ya que solo he hecho el KYC desde españa con mi telefono movil.
Documents From Reporter
ZAReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
Alpha capital group staff are amazing, i had a few technical issues when they did the migration over to the new server, Lukasz helped me out with such ease, when i passed my phase 2 of the challenge and after 24 hours i reached out to Sandi and she escalated my matter and got KYC and received my credentials. I did not know how the payout request worked and reached out to Alpha capital and got in touch with Pradeep. He explained that there is a payout date allocated to each user and come the date on the payout tab you can request your payout. I r...
Less 1 Month
1
1
Spreads are amazing. The staff know what they are doing and provide value.
The payout time
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NGReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
Such a good form to work with... Attractive spread, and comprehensive dashboard that helps. Transactions with them are quite seem less and efficient, hence my good rating
N/A
0
The spread and dashboard
News trading manipulation
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
NGReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
Alpha Capital is a nice prop firm to get in my opinion. I bought a 5k challenge account and it was a cool experience trading on a daily basis, However, i hates it's commission as it is too much. And for the daily drawdown, I prefer the general rule one than that of Alpha Capital. Adding up the Loss or profit from previous is not a better option in my opinion.
N/A
0
I love the user interface. It's friendly for everyone including beginners.
I hate the commission. It's too much and could add up as even a 1% drawdown after taking few tens of trades. Choosing no commissions won't be a better option either trust me.
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
Reviews
4.0
Trader’s Satisfaction
$100K
2 Steps
Firm doing very well, experience is good and have made quite some money with ACG already. Only problem is that they don't deliver on promises they make regarding processing times etc. It usually takes 2 to 3 x as what they promise. But in the end they do pay out so I'm giving them 4 stars
3 Months +
4
3
They are legit
Processing times and customer care
5.0
User Friendliness
3.0
Payout Process
2.0
Customer Care
4.0
Trading Conditions
PKReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
I was trading with AlphaCapital for almost 1 year and everything was going good. But recently when I passed my Phase 2 challenge I was asked to do my KYC again even though I had previously taken many payouts with them. I completed my KYC again and after sometime they sent me a mail that I had been banned from Alpha capital for doing reverse trading which is false allegation. My trading style had been same throughout and never got a warning or anything. They said that I was risking 4% per trade which is considered as reverse trading. But in there FAQ...
N/A
0
They were good with payouts never denied but this time they banned me.
Support.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Reverse trading strategy whereby a 4% gain or a 4% loss of the account balance is achieved either side of the market with the utilization of consistent lot sizes.
Summary
I only take one trade in a day with Alpha Capital for 1 year, I used to risk 2% and 4% depending on the market with using less lots than what were allowed. The said that It is reverse trading but I only take 1 trade in a day how is this reverse trading? Also in there FAQs they have said nothing about how much I can risk per trade. I was not given any warning. I also got many payouts with them with no problem but banning me without any warning or communication is really sad and rude.
Documents From Reporter
PKReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Unfortunately my payout 8k usd is rejected with the name of gambling. I have proved everything to them through email but still no reply from them I am waiting for the reply. Account 1810218. Also send a email to william I had risked 4% in one trade but at that time my account was in 4% profit, I still asked the support team can i risk of 4% the he say yes you can. Then i took a trade. I message him on 8 November and i took a trade on 11 November Already send all proofs to their ...
N/A
0
Expecting good response from him.
Expecting godd response from him bcz i have all proofs. I hope they review
2.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Due to risk 4% but also my account at that time is +4. I also messaged to support before placing a trade.
Summary
Unfortunately my payout 8k usd is rejected with the name of gambling. I have proved everything to them through email but still no reply from them I am waiting for the reply. Account 1810218 I had risked 4% in one trade but at that time my account was in 4% profit, I still asked the support team can i risk of 4% the he say yes you can. Then i took a trade. I message him on 8 November and i took a trade on 11 November Already send all proofs to their support email. But i am Waiting for alpha reply. Hopefully this was a mistake because team does not know this scenario. Waiting for good response
Documents From Reporter
Reviews
2.0
Trader’s Satisfaction
$100K
2 Steps
Hit a wall after clearing eval (1mo+ grind). Issue? KYC - birthplace in restricted country = instant reject. Doesn't matter about current nationality/citizenship/residency. Ironic - if passports didn't show birthplace, wouldn't be an issue. Support's worthless - copy-paste replies after days. Other firms don't care about birth country, but here it's a deal-breaker.
N/A
0
The MT5 platform works as intended. Spreads are OK.
Hit a wall after clearing eval (1mo+ grind). Issue? KYC - birthplace in restricted country = instant rejection. Doesn't matter about current nationality/citizenship/residency. Ironic - if passports didn't show birthplace, wouldn't be an issue. Support's worthless - copy-paste replies after days. Other firms don't care about birth country, but here it's a deal-breaker.
4.0
User Friendliness
3.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Reviews
1.0
Trader’s Satisfaction
$5K
2 Steps
I passed my account February 2024 and I couldn't complete my kyc for months then all of a sudden they said my kyc can not be completed because I accessed the verification from different countries. This is a complete lie because during this period I never left the country and I don't use VPN.
N/A
0
Nothing. Everything is an hussle here
Customer service
1.0
User Friendliness
1.0
Payout Process
3.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Kyc from different countries
Summary
No prove of me login in to their site from different regions but I got breached for that. I've never left the country or use VPN. Everything I do from same phone and same house
Documents From Reporter
UAReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Alpha Capital Group has consistently exceeded my expectations, making it one of the most reliable companies I have dealt with. I have purchased accounts from them multiple times, and each experience has been seamless and highly satisfactory. Their trading conditions are excellent, and the overall quality of service is outstanding. One of the standout aspects of this company is its customer support. I have contacted their support team several times, and each time, my issues were resolved promptly and efficiently. The team is knowledgeable, friendly, ...
N/A
0
good client services
One thing I found disappointing about the firm is the requirement to trade for a minimum of three days before being eligible for a payout. While I understand the rationale behind this rule, it can feel restrictive, especially for traders who achieve their profit targets quickly and are ready to withdraw their funds. It would be more convenient if the firm allowed payouts without such a condition, as it would provide greater flexibility and better align with the needs of different trading styles.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
912
total reviews
5
622
4
175
3
33
2
9
1
73
4.4
912
15% off + free account of the same size if reaching payout on all challenges
4.4
912
15% off + free account of the same size if reaching payout on all challenges