CEO
Trustpilot
Date Created
Years in Operation
4.4
203
total reviews
5
157
4
17
3
3
2
1
1
25
4.4
203
4.4
203
10% off all 5K to 200K accounts
4.4
203
10% off all 5K to 200K accounts
Traders consistently praise Hola Prime for exceptionally fast payouts, with multiple reviewers reporting payment processing in under 15 minutes and several noting payouts completed within the hour. Support responsiveness stands out as a key strength, with traders describing quick, helpful, and professional assistance across tickets and live chat. The firm's clear rules and transparent terms are frequently mentioned positively, along with affordable challenge pricing, competitive spreads, and...
Reviews203
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4.4
ArgentinaReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
1 month +
0
6
faster payouts
nothing at the moment
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 23rd, 2026
Dear Juani, Thank you for sharing your valuable feedback! We're pleased to hear that you've had a positive experience with our trading conditions, execution quality, and support team. Delivering a reliable trading environment along with fast and efficient services is something we continuously work towards. We truly appreciate your recommendation and trust in Hola Prime. Your support inspires us to keep improving and providing the best possible experience for our trading community. Warm regards, Team Hola Prime
4.4
IndonesiaReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Less than 1 month
2
5
The way they find a reason to reset my profits before I request my payout
The way they find a reason to reset my profits before I request my payout
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
One side betting, Profit too big
Summary
1st payout was successful, then came the second payout, where they accused me of one-sided betting, whereas I only took 2 trades that day which is 1st Sell trade was a loss, and the 2nd trade was a winner, and the winner covered all the losses. They reset my profits to zero. Then I traded again and profited again, but they accused me again that my one trade was too big compared to my total profits. Then they deleted the biggest trade, which was only 2K, and they only paid me 700$. Then come the 3rd time, I didn't trade any Red Folder News that had a big impact, but before the news, they had already closed my accounts. FYI, I had 3 100K accounts with them. And they said they never declined a payout, but they will find a reason to reset your profit before your payout.
Documents From Reporter
4.4
United KingdomReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
4
Though it would be hard to rank between the Customer Support and the payout processing, the main advantage about Hola Prime would be it's payout processing. If you follow the rules, if you don't gamble or go for a 1 hit wonder and trade sustainably and adhere to the rules, once you reach the payout process, it TRULY IS under an hour! Under 5 minutes for me, personally. The trading conditions, specially the slippage and spread when compared to other CFDs firms are relatively better. In times like these where there's 2-3 red folder news, that aren't listed ( like the trump tweets or yen intervention ), slippage and spread can be a MAJOR reason why you either don't enter a winning trade, or lose a trade when it shouldn't have hit your SL during normal market conditions. A singular trade could make or break your account, specially your psychology. Mitigating this should be a priority and Hola offers just that.
Though I'm nitpicking here, the base price for evaluations are a tad bit higher than other firms, but it is compensated with the 2% risk per trade idea or not having any minimum profitable days on phases.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 23rd, 2026
Dear Arshaq, Thank you for sharing your amazing feedback! We're thrilled to hear that you've had such a positive experience with our payout process, trading conditions, and support team. Providing a smooth and reliable trading journey with responsive assistance across our support channels and community is something we continuously strive for. We truly appreciate your kind words and recognition of our team members. Your trust and support motivate us to keep delivering the best possible experience for our traders. Warm Regards, Team Hola Prime
4.4
CambodiaReviews
5.0
Trader’s Satisfaction
$250K
2 Steps
N/A
0
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 23rd, 2026
Dear Sopheak, Thank you for your kind words and for choosing Hola Prime. We're delighted to hear that you've had a positive experience with our trading environment, pricing, and customer support. Delivering a seamless trading experience backed by fast, reliable service is what we strive for every day. Your trust and appreciation mean a great deal to us. Warm Regards, Team Hola Prime
4.4
KenyaReviews
5.0
Trader’s Satisfaction
$2K
2 Steps
Less than 1 month
0
1
Fast onboarding
None
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 23rd, 2026
Dear Brian, Thank you for your wonderful feedback! We're delighted to hear that your onboarding experience was smooth and that you progressed quickly from Phase 2 to your funded account. It's also great to know our support team was there to assist you every step of the way. Your trust and support mean a great deal to us, and we look forward to being a part of your continued trading journey. Warm regards, Team Hola Prime
4.4
IrelandReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
4
3
Dishonest
1.0
User Friendliness
4.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Unjustified risk to 1% when already risking around 1%
Summary
HOLA Prime randomly changed my account to a 1% max risk in the middle of an active trading session, knowing I was already trading. I had never broken any rules, and the previous limit was 2%, while I was already averaging around 1% risk. I ended up taking a 1.2% risk without seeing the email, and they used that to breach all of my funded accounts. Changing a trader’s risk limits during a live session with almost no notice feels like a very sneaky way to make them fail. When I asked for a review, I only received generic PR responses. I expected better, but my experience suggests they were more interested in finding a reason to breach my accounts than treating traders fairly.
Documents From Reporter
August 20th, 2026
Dear Txbi, Thank you for sharing your feedback. We understand your frustration regarding the change to your risk limit and the subsequent account breach. We would like to clarify that the 1% risk limit was introduced as a forward-looking risk-management measure following a review of your funded accounts. It was not imposed because of a previous breach of the 2% rule. The revised limit was communicated to your registered email address before the trades that subsequently resulted in the breaches. Following the change, the affected trades risk carried risk exceeding the permissible limit. Therefore, the breach was correctly applied under our published Trading Rules. We understand that you may disagree with the outcome and understand your concerns regarding the timing and communication of the change. However, the breaches were determined based on the revised risk limit and the trading activity recorded after its implementation. Should you require any additional clarification, feel free to reach out to our support team. Kind regards, Hola Prime Team
4.4
United KingdomReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
1 month +
1
2
Rules are simple, payout is fast, trading conditions and spreads are excellent
All good, could not fault the process
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 21st, 2026
Dear Simon, Thank you for taking the time to share your feedback and for your kind words. We're delighted to know that your experience with Hola Prime has been a positive one. Our team is committed to providing traders with a seamless experience through transparent processes, competitive trading conditions, and efficient support at every stage of their journey. Your trust and support mean a great deal to us, and we're grateful to have you as part of the Hola Prime community. We wish you continued success in your trading journey and look forward to being part of your future milestones. Warm Regards, The Hola Prime Team
4.4
NigeriaReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
2
Payout Speed
No Weeknd support
5.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
July 20th, 2026
Dear Christopher, Thank you for sharing your valuable feedback! We're delighted to hear that you've had a highly satisfactory experience with Hola Prime. Your positive comments about our trading conditions, competitive spreads, smooth execution, and responsive customer support mean a lot to us. We always strive to provide traders with a transparent and reliable trading environment, along with a straightforward evaluation and payout experience. Thank you for your trust and support. We look forward to continuing to be part of your trading journey and wish you continued success! Warm Regards Team Hola Prime
4.4
SerbiaReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
3 months +
7
2
Very fast payout
So far no problems
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
July 20th, 2026
Dear Jovo, Thank you for sharing your amazing feedback! We're thrilled to hear that you've had a great experience with Hola Prime and that you appreciate our fast payouts, trading conditions, and overall service. Providing traders with a smooth and reliable experience remains one of our top priorities, including efficient payout processing once all requirements are met. We truly appreciate your trust and support. Your feedback motivates us to continue improving and delivering the best possible trading environment for our community. Wishing you continued success in your trading journey! Warm Regards Team Hola Prime
4.4
AustraliaReviews
1.0
Trader’s Satisfaction
$100K
1 Step
Less than 1 month
2
3
1 hour payout and regular discounts
Their risk detection system and risk team.
2.0
User Friendliness
1.0
Payout Process
3.0
Customer Care
3.0
Trading Conditions
Reason
Breach Reason
Shared Device Breach
Summary
Hola Prime permits traders to hold multiple accounts under their own profile. However, the findings in your case relate to access involving multiple different Hola Prime profiles, not multiple accounts under a single profile.
Documents From Reporter
July 21st, 2026
Dear Kung, Thank you for sharing your feedback. We understand your concerns regarding the account breach and would like to clarify this decision. Account reviews are conducted based on compliance with our published Prohibited Trading Practices and risk management policies, which apply consistently to all traders. Following a review of the account, our Risk Team identified that a device used to access this account was also used to access other clients’ accounts. Under Hola Prime’s Device Sharing policy, sharing an account or the device used to access Hola Prime accounts is considered a Prohibited Trading Practice and is a violation of our Terms of Service. This policy exists to maintain fairness and integrity across our trading environment, and it applies regardless of whether the account holder intended to share access or not. The breach decision was made based on account access patterns identified during our review and was not related to trading performance or payout eligibility. We understand that such outcomes can be disappointing; however, risk and compliance reviews are necessary to ensure a fair environment for all traders. The account was breached in accordance with the applicable rules and policies. Our team still remains available in case you need any assistance or clarification regarding the concern. Kind Regards, Hola Prime Team
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